Summon stopped working

[softdog]

There was a new firmware update yesterday but I still have no summon. "Go to target" gets the wheels to move left and right but it won't go forward or backwards. Dumb summon still just disengages the parking break and then reapplies it again with no movement. Annoying.

 

[hgmichna]

If it's any consolation—it hasn't been working in Germany either for several weeks already.

 

[MrJaffro]

Following the car update the other day, and another app update today, I tried all this again. Still not working for me either. My wife's phone, the older app version, it works fine. I'm thinking the next step is with getting an email to the app developers, somehow.

To hazard a guess, I imagine it's the app not connecting to the streaming telemetry API (I think that's what it's called) that is responsible for the realtime data. The car API for engaging summon and putting it into drive may just be one off calls to the car rather than a continual connection stream.

 

[Fursty Ferret]

Update from the service centre says that they know what the problem is and are expecting a fix in the next version of the app.

I agree with you - the car is getting the initial "move" command but not the continuous "button held down" information, so it considers the operation complete before it even moves.

 

[aidanpraid]

Hello, guys! Have the same issue, just bought tesla m3p 2019, european, and summon is not working at all. I've tried tessie, as mentioned here. Also, have latest tesla app on my samsung s20+, just release brakes, some movement of wheels, and that's it. Firmware is 2021.36.5.5.
But, here in ukraine, we dont have official service, nearest is in Poland, so, it's not the solution for me

 

[Traguar]

Just about to raise a service request for this or is it better to wait if they're aware of it? I must have this working or a large part of the EAP is wasted for me

 

[Fursty Ferret]

I would suggest raising the service request if only to motivate Tesla to roll out a fix. Squeaking wheel gets the oil etc.

 

[Traguar]

Service request closed due to known issue being worked on - sit and wait for app update

 

[Dilly]

One has to wonder why some cars work with summon ok and others don’t.
mine does (as well as can be expected!)

 

[Traguar]

you'd need to look at Android/ios/car software/phone app version to get some kind of correlation.

 

[softdog]

The app has just updated but no change to summon. Wheels straighten. Lights on. Parking break off. No movement.

 

[Neilio]

The app has just updated but no change to summon. Wheels straighten. Lights on. Parking break off. No movement.

Same here, Almost. I get a little wheel wiggle as if attempting to go then I hear the motor disengage

 

[impee]

Same here, wheels straighten, lights on...that's about it, where as a few months back it used to work.

 

[MervynD]

I have the same problem. Very intermittent for no apparent reason. It hardly ever works for my wife so that is a very big problem. Since I paid up front for FSD just to get this feature I am more than a little bit annoyed.
For a 'connected car' this seems like it should be a simple problem to solve. All other app feature work fine, lock , unlock etc why can't they get summon to work!

 

[kalmard]

I manually installed the Android app version 4.3.0 from APKMirror (released today, but in a staged rollout) and after a month and a half, summon is working again. Model 3 LR 2021, Europe.

 

[softdog]

The app updated today in the app store officially too in the UK and I can also confirm that summon is back working and connects faster than before which is great. Pleased to have it back. Tesla 2021 LR with Galaxy S10+ on Android.

 

[hgmichna]

Confirm with app version 4.3.0-766 in Germany. Tested simple forward and backward summon—works.

Could not test Go to Target, but guess that that will now also work.

 

[Pink Duck]

I tried this with my 2018 S on MCU1 and found it works, provided that home Wi-Fi isn't active, or if it is that it has been configured to stay active in Drive. It seems the transition for Summon from Parked to Drive is what causes the “Connection Interrupted” message on Android due to the sudden loss of wi-fi, despite having Bluetooth proximity (sat inside no less). Tried outside too, similar result.

Weirdly also starts up the infotainment music Internet stream, fairly loudly as heard from outside (inside volume only 4).

Not an ideal workaround, as it involves wasting energy during drives with Premium Connectivity.

 

[Fursty Ferret]

I tried this with my 2018 S on MCU1 and found it works, provided that home Wi-Fi isn't active, or if it is that it has been configured to stay active in Drive. It seems the transition for Summon from Parked to Drive is what causes the “Connection Interrupted” message on Android due to the sudden loss of wi-fi, despite having Bluetooth proximity (sat inside no less). Tried outside too, similar result.

Weirdly also starts up the infotainment music Internet stream, fairly loudly as heard from outside (inside volume only 4).

Not an ideal workaround, as it involves wasting energy during drives with Premium Connectivity.

If it helps at all, the energy loss through keeping WiFi on during a drive is so small as to be unmeasurable.

 

[Pink Duck]

It’s essentially a Tesla software bug, the manual for EU only talks of paired Bluetooth being within 6 metre and Summon travel limit of 12 metre. Nothing about Wi-Fi connectivity. There's also cancellation if "Your phone… loses connectivity to Model S", which I reckon they are handling by a connection loss event in code without checking for other concurrent/available connections. All Wi-Fi scanning comes with an energy hit, albeit a relatively small one compared to everything else while driving.