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Summon - Unable to connect to your vehicle

Discussion in 'Model X: User Interface' started by Sean Belnick, Jun 2, 2016.

  1. Sean Belnick

    Sean Belnick New Member

    Joined:
    Jun 2, 2016
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    Location:
    Atlanta, GA
    I just picked up my P90D yesterday and the summon feature was working. As of this morning, it stopped working mysteriously. Whenever I open the app on my phone and go to the summon screen, it says says "Connecting to vehicle" and then goes to "Unable to connect to your vehicle". I can press the reconnect button until I turn blue in the face, but it keeps giving the same error. I've tried it at home and at work as well as having the car on wifi. Oddly enough, all the other remote control features (controls - lock, unlock, honk, flash, climate, etc) still work perfectly and it shows me the charge/range, so it is NOT a connectivity issue with the car.

    I've also tried toggling the remote management as well as summon on/off a couple of times in the car itself to try and reset the connection.

    Any thoughts or suggestions on how to reset it?
     
  2. K-MTG

    K-MTG Sunshade Captain of TMC

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    Are you on wifi? I got the a couple of times until I adjusted my wifi settings.
     
  3. Sean Belnick

    Sean Belnick New Member

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    Location:
    Atlanta, GA
    Have tried a couple of wifi networks at work and home as well as just LTE. None seem to work.
     
  4. K-MTG

    K-MTG Sunshade Captain of TMC

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    Make sure you have summon enabled for all of the driver profiles
     
  5. alex454

    alex454 Member

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    May 27, 2014
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    Location:
    Cary, NC
    I saw this exact same problem as of yesterday. It was working just fine for a while and now no matter what I do I get the "Unable to connect to your vehicle" while trying the summon function. All other functions work fine.
     
  6. K-MTG

    K-MTG Sunshade Captain of TMC

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    Does summon work when you double tap the park button in the car
     
  7. K-MTG

    K-MTG Sunshade Captain of TMC

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    Did you update to the latest firmware
     
  8. Phil Seastrand

    Joined:
    Mar 4, 2014
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    Location:
    United States
    This happened to me at the local service center and it turned out to be caused by the car trying to connect to the local WiFi, but not having the password. Apparently since it was trying to use WiFi, it wasn't able to connect via LTE and therefore I wasn't able to connect via the app.
     
    • Informative x 1
  9. Pjjava34

    Pjjava34 Member

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    Dec 10, 2015
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    Location:
    Georgia
    This happens to me intermittently. I don't believe it has anything to do with wifi or Lte. Mine constantly fails to connect before working from time to time.
     

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