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Summon with key fob suddenly not working

Discussion in 'Model S' started by WARP 10, Sep 22, 2017.

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  1. WARP 10

    WARP 10 Member

    Joined:
    Sep 12, 2016
    Messages:
    91
    Location:
    San Diego
    Came home from a trip to Vegas yesterday and put the car in the garage with the summon feature using the key fob. Worked fine. Two hours later, I went for a short trip, returned home and found the feature no longer worked using the key fob. The IOS app on my iPhone still works fine. Tried using my wife's fob and it was also unresponsive.

    Looked at the settings this morning and noticed the 'Customize' option, when pressed brings up the 'Continuous Press Required' tab, but it's now grayed out with a note saying 'Continuous Press required in this region'. That's fine, except it's not working at all.

    Has there been a sudden upgrade which is preventing the fob from activating the feature?
     
  2. bnsfengineer

    bnsfengineer Member

    Joined:
    Aug 25, 2017
    Messages:
    64
    Location:
    Rancho Cucamonga, Ca.
    Hmmm...used mine this morning and worked fine? Also in So. Ca.
     
  3. stevo1100

    stevo1100 Member

    Joined:
    Jul 19, 2017
    Messages:
    35
    Location:
    Austin, TX
    Guessing that means continuous press has to be on by default? Having continuous press means you can't use the key fob, you can only use the app
     
  4. WARP 10

    WARP 10 Member

    Joined:
    Sep 12, 2016
    Messages:
    91
    Location:
    San Diego
    Yeah, that's what I determined. Question is, why is it suddenly thinking I'm in some region (I suspect Europe) that requires this? Time to call support, I guess.
     
  5. Joe F

    Joe F Member

    Joined:
    Sep 19, 2016
    Messages:
    360
    Location:
    Willow Grove, PA
    GPS broken? Where does the map think you are?
     
  6. Mokuzai

    Mokuzai Member

    Joined:
    Jun 10, 2017
    Messages:
    84
    Location:
    Valencia, CA
    My car was in service overnight and picked it up yesterday. Noticed that I couldn't use summon on the key fob when I got home so I went into the settings and saw that continuous press was on. Turned it off and the key fob resumed working. Was not greyed out for me and I'm also in So. CA.
     
  7. WARP 10

    WARP 10 Member

    Joined:
    Sep 12, 2016
    Messages:
    91
    Location:
    San Diego
    Thought of that, but seems to be fine.
     
  8. MisterTwo

    MisterTwo Member

    Joined:
    Aug 12, 2017
    Messages:
    11
    Location:
    Plano
    I noticed something similar to this yesterday. I'm a new Model S owner, so yesterday I decided to play with summon in my driveway before heading out to get dinner (that is normal right? :D ). I know I had summon customized for tight spaces and do not require continuous press because I'd used it a few days before and set it up that way to work in my garage with the fob. When it didn't work I checked the "customize" button, and the continuous press option is required again, and the option to change it is greyed out.
     
  9. WARP 10

    WARP 10 Member

    Joined:
    Sep 12, 2016
    Messages:
    91
    Location:
    San Diego
    Just got off the phone with the SC and after some searching, they had me reboot the touch screen (hold brake and both scroll wheels down for a few seconds), and problem is now gone. More research is being done.
     
    • Like x 1
  10. Snowstorm

    Snowstorm Member

    Joined:
    Dec 8, 2016
    Messages:
    327
    Location:
    Ontario Canada
    I am in Canada and I don't have the option in the dash settings. I always have to use continuous press and the fob doesn't work. I can only summon through the phone. This has a few issues:
    - The phone is really slow and requires round trip to the internet and back to the car. Doesn't connect 25% of the time and takes a long time 50% of the time.
    - The key fob is still necessary and needs to be within 5 feet of the car. I literally have to walk with the car to keep it from stopping.

    I hope this restriction is relaxed at some point, it really makes summon much less useful.
     
    • Like x 1
  11. OLD BOATER

    OLD BOATER Member

    Joined:
    Jun 1, 2016
    Messages:
    36
    Location:
    Rancho Cucamonga, CA 91730
    Also in Rancho Cucamonga, and can't get my summon restarted, been trying for a few days. Suspect operator error...
     
  12. MisterTwo

    MisterTwo Member

    Joined:
    Aug 12, 2017
    Messages:
    11
    Location:
    Plano
    MCU reboot fixed my issue too.
     

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