I was delivered a Model 3 with a scratch on the left passenger door jam that I did not find on delivery. Ironically enough, it had a large red arrow pointing too it as it was definitely caught by Tesla QC and not repaired before delivery. I had 3 people use that door and it wasn't until the 4th that someone saw the scratch/red arrow. We're all blind I guess.
I called Tesla support and scheduled a service appointment at my local service center (Sunnyvale). I also emailed my ISA with pictures of the scratch and let him know of the situation. I was called the next day by the Sunnyvale Service Center (SSC) and told that I did not have a due bill for the repair since it was not noted on delivery. I emailed my ISA again and got a bounce back for vacation until the day of my scheduled service. Ha.
A day before the service appointment I contacted service support and described the situation. Over the phone service support said if I was able to email him pictures of the problem right then he might be able to get me a due bill written up for the next day. The process normally takes 3 days. Impressive.
I showed up at SSC today not expecting to have a due bill ready. It was. The check in process took about 30 minutes, mainly because I was waiting for an Enterprise loaner car instead of a Lyft ride home followed by valet delivery of a loaner car (which actually sounded pretty nice). I waited for about 15 minutes before my service advisor handed me a fob for a P85D with a bunk front right door handle. Uhhhh...heck yeah. I don't care about the handle, or that it's dirty! My car should hopefully be returned on Friday, until then, Ludicrous mode baby.
PS: Service Advisor was impressed that my scratch was actually visible. Apparently he's seen quite a few "scratches" that were more like dust than scratch. Also, I saw a wrapped Model 3 with matt chameleon and the quality was awful. Color...not bad...quality....not so much.
I called Tesla support and scheduled a service appointment at my local service center (Sunnyvale). I also emailed my ISA with pictures of the scratch and let him know of the situation. I was called the next day by the Sunnyvale Service Center (SSC) and told that I did not have a due bill for the repair since it was not noted on delivery. I emailed my ISA again and got a bounce back for vacation until the day of my scheduled service. Ha.
A day before the service appointment I contacted service support and described the situation. Over the phone service support said if I was able to email him pictures of the problem right then he might be able to get me a due bill written up for the next day. The process normally takes 3 days. Impressive.
I showed up at SSC today not expecting to have a due bill ready. It was. The check in process took about 30 minutes, mainly because I was waiting for an Enterprise loaner car instead of a Lyft ride home followed by valet delivery of a loaner car (which actually sounded pretty nice). I waited for about 15 minutes before my service advisor handed me a fob for a P85D with a bunk front right door handle. Uhhhh...heck yeah. I don't care about the handle, or that it's dirty! My car should hopefully be returned on Friday, until then, Ludicrous mode baby.
PS: Service Advisor was impressed that my scratch was actually visible. Apparently he's seen quite a few "scratches" that were more like dust than scratch. Also, I saw a wrapped Model 3 with matt chameleon and the quality was awful. Color...not bad...quality....not so much.
