Supercharger - Burbank, CA (Service Center, no longer on nav map)

[ken830]

Should've read this thread before stopping here on the way home from Disneyland. Now, we're stuck for hours. 2 stalls are down and a huge line of cars waiting.

 

[LEKTRON]

Should've read this thread before stopping here on the way home from Disneyland. Now, we're stuck for hours. 2 stalls are down and a huge line of cars waiting.

Be sure to contact tesla to report your experience--perhaps suggest a valet-style service if you feel that might work. I did.

 

[repoanything]

This charger is a joke. I make many trips to Burbank from AZ and EVERY time i'm there cars are left that are done charging, chargers don't work and most importantly the ones that do work are far slower (30-50KW) then any other SC I have been too and I have been all across this country using SC's. I have called Tesla a few times and they have done nothing to fix the problem. If you have a busy SC station, at least make sure they always are working and charging at their peak. TESLA, fix this charging station!

 

[4SUPER9]

We keep having this same discussion. Everyone needs to call and complain. For the life of me, I do not understand why they do not enforce a parking time limit at this location. I am in favor of them at most SC's. though I understand that they may not have control over those, being at shared sites. They have no such excuse here, as they are solely in charge of this location, and have employees on hand at all working hours. Just put up a few 1-hour parking signs, and welcome everyone with a brief advisement that they need to move their cars in 1 hour or risk getting towed. Or, turn the whole place into valet parking only and let them move the cars around. Anything really!

(Disclaimer: I have no vested interest in this site as I am local and will never (hopefully) need it)

 

[whttiger25]

We keep having this same discussion. Everyone needs to call and complain. For the life of me, I do not understand why they do not enforce a parking time limit at this location. I am in favor of them at most SC's. though I understand that they may not have control over those, being at shared sites. They have no such excuse here, as they are solely in charge of this location, and have employees on hand at all working hours. Just put up a few 1-hour parking signs, and welcome everyone with a brief advisement that they need to move their cars in 1 hour or risk getting towed. Or, turn the whole place into valet parking only and let them move the cars around. Anything really!

(Disclaimer: I have no vested interest in this site as I am local and will never (hopefully) need it)

Agreed, although 30 minute parking is perhaps more appropriate for a busy supercharger.

 

[TexasEV]

Agreed, although 30 minute parking is perhaps more appropriate for a busy supercharger.

Not if it's only charging at 30-50kW it isn't.

 

[4SUPER9]

Not if it's only charging at 30-50kW it isn't.

Nor is it reasonable if you need enough charge to make it to your next destination. It is based on charge need, not time there. We should not police this aspect. If someone says they need a 100% charge, let's assume that do. Whatever level that may be, when you are done, you promptly move.

I am curious. Will all the complaints about this SC, has anyone here every spoken to the local employees at the service center to get their feedback?

 

[ShotgunF15E]

This is easy folks. Tesla keeps a timer that starts when charging is complete. You get a 15 min grace period to unplug your car and move it. If you don't Tesla calls for a tow and sends you the bill. Problem mitigated.

 

[whttiger25]

This is easy folks. Tesla keeps a timer that starts when charging is complete. You get a 15 min grace period to unplug your car and move it. If you don't Tesla calls for a tow and sends you the bill. Problem mitigated.

From a corporate-wide operations perspective that's actually incredibly complicated.

 

[4SUPER9]

(cross-posted from other threads)

There are several discussions going on regarding the new idle fee chargers for those who leave their cars parked after completing their charge. We are interesting in hearing from those who frequent this charger to see if this has, or will have, any impact:
Poll: Improved availability of Superchargers

 

[Reekdog]

I heard that there will soon be additional Super Chargers at the Burbank Mall. The proposal has been approved and construction should begin soon.

 

[4SUPER9]

I searched for permits for this, but did not find it. Though, I have failed to find several where others succeeded.

 

[ecarfan]

I heard that there will soon be additional Super Chargers at the Burbank Mall. The proposal has been approved and construction should begin soon.

Did you find that out by talking to a Burbank showroom/service center Tesla employee, or from some other source? I hope that information is accurate as more Superchargers there are sorely needed. Thanks.

 

[bxr140]

Two stalls open at 9:15 this morning. (I took one)

 

[4SUPER9]

Impressive! This is the first I ever heard of an open stall at Burbank. I wonder if this is due to the new idle fees. I heard people were leaving their cars there for hours.

 

[bxr140]

I charger here often--probably at least a dozen times in the past year. I've had to wait twice.

I also am aware it's a goat cluster and I make a point to avoid crappy times.

***that said, I almost never get full power.

 

[Reekdog]

Did you find that out by talking to a Burbank showroom/service center Tesla employee, or from some other source? I hope that information is accurate as more Superchargers there are sorely needed. Thanks.

SC employee told me when I took delivery. This past weekend. No timetable or exact level they're installing them on but there are supposed to be a good number of super chargers. It makes sense, owners can shop in the mall while charging.

 

[Lump]

SC employee told me when I took delivery. This past weekend. No timetable or exact level they're installing them on but there are supposed to be a good number of super chargers. It makes sense, owners can shop in the mall while charging.

They better be speed shoppers or have someone stay close to the car to avoid parking fees, the appeal of mall Supercharging has decreased & was never ideal for Roadtrippers anyways, I suppose at the reduced 60KW many of us are experiencing mall charging might be OK for those that still visit malls.

 

[rfmurphy81]

I'm guessing Burbank Mall will get the 40 or 80 amp destination chargers rather than Superchargers.

 

[caltechkid]

Does anyone know if off-peak charging (after 7pm) here is a bit less crowded during weekdays? I may have to drive up there for work from the OC and stay a few nights.