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Supercharger Occupied/Empty Inaccurate

Discussion in 'Model 3' started by Timmy T., Jun 24, 2018.

  1. Timmy T.

    Timmy T. Member

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    I always seem to see Superchargers not showing accurate info. on my Model 3 map/gps. My local one in Brunswick, GA always shows 2 of 6 in use for example. That's never been the case as there's never anyone there each time. I called Tesla to report but nothing changed. This same example has been seen in Orlando, St. Augustine and Daytona as well....
     
  2. ebmcs03

    ebmcs03 Active Member

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    Really? That sucks to drive there and not have a spot when it says it’s empty. Chargepoint is pretty accurate.
     
  3. boaterva

    boaterva Supporting Member

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    What it’s showing is some in use when they aren’t. Not the opposite.

    That could mean some are broken (but you’d think Tesla would know that) or some database is incorrect. I’ve not run into this yet but it’s more of a problem on the busy west coast of course.

    What we don’t know (as usual) is exactly how the status is updated and what the lag time is. We’ve seen a lot of reports of the lag time being substantial.
     
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  4. Lasttoy

    Lasttoy Member

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    I have been up and down 95, the info is never right. Last year i went to 20 states, same problem.
    Its a crap shoot, we just live with it.
    There is new charger in WaWa in Orlando, always empty.
     
  5. kwest2

    kwest2 Member

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    Agree, never correct for the stalls I've visited so far.
     
  6. tccartier

    tccartier Member

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    Ignore it. I've never seen it accurate since Inception unless it was by accident because even a broken clock is right twice a day lol!
     
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  7. MorrisonHiker

    MorrisonHiker S 90D 2018.42.2

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    The stall status used to be much more accurate at the Superchargers I visit. I did several road trips between April and June this year. In April and May, I didn't notice anything wrong but for the last couple road trips in June I have seen the numbers of reported stalls are way off.

    Also, I've noticed some are consistently correct whereas others are consistently incorrect. On the Superchargers I've visited on I-70, they seemed pretty accurate. The two I used most recently on I-80 were way off, showing 6 stalls in use when really there were 6 or 8 stalls empty.
     
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  8. ℬête Noire

    ℬête Noire Active Member

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    Have you ever seen incorrect the other way, where the actual number of open stalls is lower than the reported number?
     
  9. MorrisonHiker

    MorrisonHiker S 90D 2018.42.2

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    I'm not sure I understand the question. o_O

    On the most recent road trip last week, it showed the graphic where 6 out 8 stalls are filled. When I tapped on the Supercharger icon, the text indicated "2 of 8 stalls available" which matched the icon. When I actually stopped at the first Supercharger, it was totally empty. The next Supercharger only had two cars charging but in the car, it showed 5 or 6 cars charging.
     
  10. ℬête Noire

    ℬête Noire Active Member

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    Has the info ever shown fewer cars than were actually there? Say it says there are 6 empty stalls but you show up and there's only 3 empty stalls?
     
  11. MorrisonHiker

    MorrisonHiker S 90D 2018.42.2

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    Driving across Nebraska and Kansas, I've only seen it the other way. Fortunately the Superchargers are virtually always empty when I need them. The only time they were actually busy was during the eclipse last August and I forgot to check the Supercharger stall status then.
     
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  12. SKRGO

    SKRGO Member

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    I wish Brunswick had a Tesla SuperCharger, are you referring to the Tesla SuperCharger that is 36 miles south of Brunswick on I-95 Exit #3 located at the Kingsland Welcome Center 1190 East Boone Avenue Kingsland, GA 31548?
     
  13. Timmy T.

    Timmy T. Member

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    Yeah, duh. I'm new down here and always mix up those 2 town names up...haha Thanks. You're correct. I live 6 miles from the Kingsland SC and have used them never so far of course. Love the .0142 kWh Super Off Peak rate Georgia Power offers.
     
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  14. Ciaopec

    Ciaopec Reservations at Restaurant at Universe end

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    While the system isn't perfect, I'm sure, I have seen this problem and have talked to the Supercharger people. I suppose, like many answers from Tesla, it varies with the source. But several have told me that they err on the conservative side. So, if some newbie, for example, thinks the charger isn't working properly (because their cold soaked battery won't charge as fast as it usually does down south), and calls in , the Supercharger folks show it as inop until a technician can check it out.

    Also, from the time one of us disconnects until the status updates can be up to 5 minutes maybe more (I've seen cars pull out as I approach; I suppose it could even take longer to cycle).
     
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  15. gilscales

    gilscales Member

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    I have not seen it correct one time, either there is more or less charging than shown and usually by quite a bit
     
  16. smartypnz

    smartypnz Supporting Member

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    Just drove down central Calif (Kettlemen City, Buttonwillow, Bakersfield Superchargers) then across to Death Valley then Vegas (Inyokern, Beatty, Las Vegas South Superchargers) and back thru Death Valley up thru Yosemite to home. (Lone Pine, Mammoth Lakes, Concord, Gustine, Hollister Superchargers) - checked out all (didn't necessarily use).
    Each was either accurate or indicated more in use then actual. Never showed more available than reality.

    Kettlemen City ROCKS !!!
    Bakersfield - RELOCATE
    Beatty - see pic (lucky I got there before him) Beatty Supercharger.jpg
     
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  17. timk225

    timk225 Active Member

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    I just had a 1500 mile road trip to Alabama and back, and out of 7 supercharger stops, not once was the number of chargers in use accurate. It almost always shows more in use than were really in use. Maybe it only updates once every hour or so?
     
  18. Timmy T.

    Timmy T. Member

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    It seems to be a common thing in my small 15-20x sample size over my first 3 weeks of ownership. Overstating how many are in use I mean. At least that's the way I always see it. Never once have I seen it the other way around. When I called them I mentioned maybe there are 2 broken chargers and that's their way of parking them? I was shot down right away. He said they don't do that. Well here's to hoping they figure out a better control and real-time system for us to count on....
     
  19. Timmy T.

    Timmy T. Member

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    Maybe it is like an hour? There's a latency issue for sure. It's like a ghost town at my local SC all the time. It always shows 2 of 6 in use also....always. Sucks to hear you saw the same thing widespread on your trip....ugh
     
  20. boaterva

    boaterva Supporting Member

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    I wish they would use more colors than red. Which is still backwards to me (using only 'nothing' and red). Like perhaps yellow for inoperative, green for open, red for in use. I was at Grasonville (MD) yesterday, and don't recall what was on the map for what was available (because it was 100% empty). Which means it must have shown it that way (since I would have remember any 'red' spots... :D )

    There still seems to be this idea of the overhead of how often they can update status (or people can check status, which is read-only, fer gawds sake!). How much load would updating every minute even take, if we have 10,000 stalls? Doesn't seem like that much.
     
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