Supercharger - Sagamore (Bourne, MA)

[paulkva]

If you ever encounter a Supercharger with problems, call 877-798-3752 and report it. Also, if you ever want to know if a Supercharger is working or not, call that number and ask before you need it. Tesla has real time reporting and is happy to give you current status.

+1. I had a close call in Port St Lucie, FL, on my way down from DC to Ft. Lauderdale this summer. I tried 2 of the 8 plugs unsuccessfully, and then I called the support line. They immediately looked up status and told me that only 2 of the 8 plugs were operational, and which ones they were, saving me from lots of panic (and saving me several minutes of trial & error). Presumably they sent someone out to fix them shortly thereafter.

 

[skboston]

Oh, that's an unfortunate situation you were in.

I plan to leave at home fully charged, so I don't have to worry about charging at the SC once I get there around noon, just in case the entire New England Tesla's show up (That would be amazing).

See you all on Sunday-Funday.

 

[MassX1317]

Checked all 8 stalls. All 8 are offline. 4 have no power at all and the light blue light stays on at the charge port. 4 say no wall power and the charge port turns yellow. I called supercharger support and they said they will work on getting it fixed by tomorrow. I requested they call me back either way so I can let you guys know if the site will be available tomorrow.

On the plus side, the overhead parking lot lights are working and they weren't the first night I swung by.

 

[peletourneau]

Thanks for the thorough testing effort MassX1317. Same behavior I observed on Friday. Thanks for being proactive!

 

[RDoc]

If the Superchargers are communicating to Tesla, how can it be that they only become aware of all 8 being off line when someone calls?

 

[tfinan]

I always wondered if the cars are actually doing the communication (usage etc.) to Tesla and the superchargers themselves are not connected.

 

[Cottonwood]

I always wondered if the cars are actually doing the communication (usage etc.) to Tesla and the superchargers themselves are not connected.

From my conversations to Tesla asking about Supercharger status, it has always been apparent that they have direct status reports from the Superchargers.

Here is a picture of some of the 120 kW generation Superchargers in Gilroy taken last March. Those little black blobs on the upper left of each Supercharger Cabinet are cellular data modems. Every Supercharger Cabinet that I have seen, has one of these cellular data modems.

 

[mitch672]

I spoke with the SuperCharger team, Sagamore is still offline, they have a tech showing up at 10PM tonight to take a look at the site.
they suggested I call around 11PM to Midnight, to see if they resolved it. Should we cancel the Meet-Up if Sagamore is down?

 

[Brass Guy]

I just noticed the Sagamore SC is no longer on the map in the car. I was showing it to friends a couple of days ago.

 

[skboston]

Unless there are vast majority of owners coming from more than a 100 miles away, I think we'll be fine and should not cancel.

Keep us updated after you speak with them again tonight.

 

[MassX1317]

I rearranged my plans so I could go but now the chargers are not working and this is the forecast. Don't forget your umbrellas and extension cords

 

[tfinan]

I just noticed the Sagamore SC is no longer on the map in the car. I was showing it to friends a couple of days ago.

Is this how Tesla attempts to stop drivers from directing themselves from an out of service Supercharger?

 

[MassX1317]

Charger is back online, charging right now. Need it with the high wind, cold and rain. Nearly 500 wh/mi today so far!

 

[Sgt Barone]

Charger is back online, charging right now. Need it with the high wind, cold and rain. Nearly 500 wh/mi today so far!

Great news!

 

[3mp_kwh]

... call 877-798-3752 and report it. Also, if you ever want to know if a Supercharger is working or not, call that number and ask before you need it.

I was just told (7am) limited part swapping with East Greenwich RI got it back up.

 

[MassX1317]

A little slow though...

 

[Sgt Barone]

A little slow though...

What range did you start out with when you began charging?

 

[skboston]

Great, that's a good news. Drive safe and see you all in a couple of hours.

 

[MassX1317]

What range did you start out with when you began charging?

About 140.

Everyone be careful coming down. Just got back in, road flooding, traffic lights out, branches down, heavy wind. Drive slow and be safe!

 

[mitch672]

works, but only SuperCharging at 1/2 rate, SC might only have 1/2 stack, I was the only car connected: