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Supercharging fee notice

Discussion in 'Model X: Battery & Charging' started by Visscher, Apr 24, 2018.

  1. Visscher

    Visscher Member

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    So today while my wife was in town, supercharging, I got a notice on my phone that she was parked with charging complete and fees had been started. She ran out of data on her phone so didn't get the notice. I'm at work, but luckily I could move up the charge limit from 80 to 100% so she had time to finish shopping and get back. It takes 65% to get home from the nearest supercharger in our MX 100d so we usually don't fully charge (95% charge to do it in the winter - 6 months of the year) , and get home a lot with 4-7%. Not this time! But I thought that was a good just-in-case trick for when our schedule runs behind.
     
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  2. davewill

    davewill Active Member

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    Why wouldn't you just text or call her, so she would know to move the car instead of clogging up the SC?
     
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  3. Visscher

    Visscher Member

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    I did call her. But it takes more than 30s to walk back across the street. Thanks for assuming the best about me buddy.
     
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  4. markb1

    markb1 Active Member

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    You made it sound like she didn't get back to car because she didn't get the notification. I don't think any unreasonable assumption was being made.
     
  5. Visscher

    Visscher Member

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    She didn’t get a notification. Her data ran out for the month on her phone. Somehow 10gigs got used up in one night so there you have it Internet police!
     
  6. gaswalla

    gaswalla P4201/85/airsusp/pano/19i

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    Sounds like you both may want to consider paying for more electrons and gigabytes
     
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  7. Lloyd

    Lloyd Well-Known Member

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    And.... she knew how long her charge would take when she plugged in!
     
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  8. Raechris

    Raechris Member

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    Thanks. Seems like you were due some free electrons from the SC. I had a similar situation when the station was half full with lot cars at a service center - because they have slower chargers out back (Dedham, ma). I was told fees don’t apply unless over 75% stalls occupied and wonder if they bill cars the service center park there too long. Anyone actually billed for idle fees?
     
  9. TaoJones

    TaoJones Beyond Driven

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    $24/hour may not be enough of an incentive for people to move their chariots once their charge is complete.

    I do wish Tesla would employ a graduated scale. After 60 minutes lifetime idle fees per car, $60/hour. And after 180 minutes lifetime per car, $300/hour.

    Owners can still plead their respective cases at the SvC, and accidents/unprepared/unintended events do happen (see above).

    However, for chronic offenders, I say lower the boom - especially since the 80% --> 100% trick is well-known to buy an extra 45 minutes or an hour. It takes at least 1.5 hours to charge my chariot from 20% to 100%. Fortunately, while traveling, 100% is rarely necessary anymore to get to the next SC.

    Your mileage may vary.
     
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  10. FlatSix911

    FlatSix911 Porsche 918 Hybrid

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    Idel fees commence when the SuperCharger is 50% full and charging is completed... YMMV :cool:
    Supercharger Idle Fee.JPG
     
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  11. Visscher

    Visscher Member

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    Yeah. It was a 4-stall supercharger and so when one other car showed up it starts charging us. I think their system is perfect as is. Keeps people considerate and still flexible enough for convenient use. The point was that by setting a charge limit to 90% which would barely get us home most of the time, it leaves the opportunity to stop the fee if something unusual happens like data running out on one of the phones that gets notification etc.
     
  12. Uncle Paul

    Uncle Paul Active Member

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    To me it looks like the fee system is working as designed.

    A notification went out to inform the customer that the vehicle was plugged in and the station was busy.

    Owner realized it was time to move the car, so adjusted charging percentage to buy some time, and immediately notified wife that she should move the car.

    The fee acted as a motivating factor to clear up a spot for others to charge when fully charged.

    Tesla was quickly moved. No fees incured and the slot was freed up.

    Bonus was that the owner got a little extra juice to arrive at home where the car would be plugged into their personal charging station, and readied for its next trip out.

    Good all around.
     
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  13. Terthen

    Terthen Member

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    Do we still get a 5 minute grace period? So if you get back within 5 minutes, they'll waive the fee?
     
  14. FlatSix911

    FlatSix911 Porsche 918 Hybrid

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    Yes, a 5 minute grace period ... :cool:
    Supercharger Idle Fees.JPG
     
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  15. davewill

    davewill Active Member

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    I don't see how I was supposed to know that if you don't mention it. Read your first post over again and see if it doesn't sound like you're simply proud of figuring out how to leave the car there without paying the fee. There was no indication that you intended to get the car moved promptly.
     
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