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$2500 is like 15k+ miles of supercharging... good deal for a new car but that's a lot to squeak out of a 9 year old S60 - that will probably "super" charge around ~50kw at full tilt - just to break even.Most people would gladly pay 2500 for unlimited supercharging.. that goes for resale too.. just pay it and go charge 50 times
The 85s had FUSC included. This is probably a 60 or a 40 (yikes). The 40s were priced without supercharger access. I believe there’s more context to the story than as presented in the OP.
That’s crazy!I was an early investor in Tesla (pre IPO).
On April 17 of 2014, I purchased a Model S for $80k+. I currently have 31k miles on the car.
When I purchased the car, I decided to not pay the $2.5k for unlimited Supercharging (SC) since I installed a home charger and was planning on only using the car locally. I was the first Tesla in my small city of Cottage Grove, Oregon and most people at the time had no idea about Tesla. (A few months after I bought the car, Tesla included unlimited SC for free...)
At that time, the Tesla SC network was not fully developed and only offered unlimited SC; they had not implemented pay-as-you-go (PAYG) SC. (I understand Tesla is now trying to eliminate unlimited SC.)
Fast forward 9 years. The Tesla network is mature and PAYG is the standard way to SC. As far as I can tell, all Model X, 3 & Y have SC enabled. So, I decided to see if I could PAYG. It would be nice for me, since I could then drive to Portland OR for the day, charge my car, and return home. I added a credit card to my account and went to a Tesla charging station in Springfield OR to see what would happen. The SC failed and the car tells me SC is disabled (I know the car supports SC, if enabled.) So, I thought I would ask Tesla to enable it.
I tried to call the service center, but I don't think you can talk to anyone without an appointment. So, I made an appointment to enabled SC. This allowed to to chat with a mechanic:
ME: I don't think you need the car to fix the issue...
TESLA Estimate: $2,500
ME: When I bought the car, the charge for unlimited supercharging was $2,500. Are you saying that if I give you $2,500 I get unlimited charging? If not, why is there a large fee at all?
TESLA: That is correct. It is $2,500, then Unlimited Supercharging would be active within 2-4 business days.
ME: If I wanted that, I would have done it 9 years ago. I just want pay as you go. How much is that?
TESLA: Unfortunately, there is not an option for that on this VIN.
Am I the only one that thinks this is a crazy situation?
Why would they stop me from paying for energy using PAYG SC? They don't like unlimited SC and I don't need it. I figure I would use maybe $100 a year on SC. Just enable the feature!
There are 100's, or maybe a few 1000, people in this situation. They have sold millions of Teslas and the early adapters should be treated better. I can't see how it would be an issue for Tesla to do the right thing.
I think that for Tesla should ENABLE the SC feature on all the older Model S cars that don't have Unlimited Supercharging.
It’s crazy they’re asking him to pay the $2500 to enable fast charging like he agreed to 9 years ago?That’s crazy!
You are wrong about the fee. The $2,500 fee was for lifetime, unlimited supercharging period. The car has a list of specs (see image) that includes my options, such a Ultra High Fidelity Sound, Green (PMSG) (paint color, not offered now), etc. The last item on the spec list is Supercharging. I was told by a service person that they thought there are 50,000 Model S cars with my problem. I am not asking for "free" supercharging, I will pay for the energy that I require. I just want them to have them enable the software switch that allows me to charge my car. I did not say I wouldn't pay anything, but it seems unreasonable to charge a large to enable a functionality that is listed as a spec for the car.Pull out the old: "Do what I want or I will try to make you suffer!" card Eh?
The majority of the $2,500 fee was actually to enable the DC fast charging feature that you didn't pay for. ($1,500 if I recall. So only $1,000 of it was for the free Supercharging.) Would you be happier if they offered you pay-as-you-go for $1,500? (Of course, that isn't an option in their system, so they likely can't.)
So unless they spend a lot of effort/time/money to give you an off-book offering, that it appears not many, if any, other people want you're done with them? I guess that's you're right. (Even after they have gone out of their way to temporarily enable free Supercharging to help you get your car serviced when they didn't have to.)
However, there is a supported path to get your car setup how you want it: pay to get FUSC enabled on your car, buy a new S/X by June 30th and fill out the paperwork to remove FUSC from your S, enabling pay-as-you-go Supercharging, and get 6-years of free Supercharging put on the new S/X. Then sell the new S/X at a premium because of the 6 years of free Supercharging. Yeah, a lot of work, and you would likely come out behind...
You are wrong about the fee. The $2,500 fee was for lifetime, unlimited supercharging period.
That looks like a current view, which likely could have been messed up because they temporarily enabled Supercharging for you that one time.I did not say I wouldn't pay anything, but it seems unreasonable to charge a large to enable a functionality that is listed as a spec for the car.
The problem with Tesla service is that it like it is a phone answering systems without an "operator" option. If a problem arises that does not fit the pre-programmed "tree" in the computer system, then the problem cannot be solved by the service department. In this case, the option of PAYG-SC was not available in 2014 and so it not programmed into the service computer program. Thus, my car is "disabled" by software for a spec "Supercharging" which is included in my purchase of the 2014 Model S. Thus, "TESLA: Unfortunately, there is not an option for that on this VIN." is a symposium of the deficiency of the computer program for service.I think that's the crux of the issue and they're probably telling the truth. It's a system limitation in their inventory/service application that they aren't interested in developing a workaround for the tiny handful of people out there remaining that might want such a thing.
If Tesla was a normal company you could maybe keep barking up the chain and escalating until you found someone interested/empowered enough to help, but Tesla is not a normal company and you'll spend far more than $2500 of your time trying in vain to get to yes.
But, Supercharging was not included in the purchase of your Model S because you didn't pay for it. There was no option to have Supercharging that wasn't free back then, you either had FUSC or you didn't have Supercharging.Thus, my car is "disabled" by software for a spec "Supercharging" which is included in my purchase of the 2014 Model S.
"Supercharging" which is included in my purchase of the 2014 Model S.
The problem with Tesla service is that it like it is a phone answering systems without an "operator" option. If a problem arises that does not fit the pre-programmed "tree" in the computer system, then the problem cannot be solved by the service department. In this case, the option of PAYG-SC was not available in 2014 and so it not programmed into the service computer program. Thus, my car is "disabled" by software for a spec "Supercharging" which is included in my purchase of the 2014 Model S. Thus, "TESLA: Unfortunately, there is not an option for that on this VIN." is a symposium of the deficiency of the computer program for service.
If you go to the grocery store and find an item that has a shelf price of $1 and then on checkout the scanned price is $2, then can ask some at the store to correct the price error and they will. What is the capability of Tesla to correct errors in their service program ("operator please")?