Hey guys - I brought my car to the service center as I realized my super charging was very slow (2016 90D). I started noticing this after the service center replaced the battery heater. I also recently replaced the entire battery (Dec 2021) but I did not supercharge that much so I might not have noticed. I’ve copied the notes the service center added. They are saying there is no issue and works as intended. I don’t think this is “works as intended” as I used to get 90kwh when my battery was below 70%. Even at the 60kwh at 50% that would imply a 1 and a half hour charge… that’s definitely not right. Let me know what you guys think.
Concern: Customer states After my latest service appointment to replace the battery heater, I noticed that my supercharging speeds are significantly lower. I’ve tried multiple supercharging locations and speeds never exceed 47kwh. For example, my battery is at 50% and I am only charging at 44kwh (151 mi/hr) with no other cars at the station.
Unable to duplicate customer's concern at this time. Began charging vehicle with the S.O.C at 53miles. Vehicle began charging at 43kW (147mi/hr.) At about 50% S.O.C the vehicle was charging at 60kW (208mi/hr.) Once the vehicle approached the set charge limit the charging speed was reduced as designed to minimize the stress placed on the cells in the HV Battery. Please refer to the attached screenshots during the charge event. No further action is needed at this time.
Concern: Customer states After my latest service appointment to replace the battery heater, I noticed that my supercharging speeds are significantly lower. I’ve tried multiple supercharging locations and speeds never exceed 47kwh. For example, my battery is at 50% and I am only charging at 44kwh (151 mi/hr) with no other cars at the station.
Unable to duplicate customer's concern at this time. Began charging vehicle with the S.O.C at 53miles. Vehicle began charging at 43kW (147mi/hr.) At about 50% S.O.C the vehicle was charging at 60kW (208mi/hr.) Once the vehicle approached the set charge limit the charging speed was reduced as designed to minimize the stress placed on the cells in the HV Battery. Please refer to the attached screenshots during the charge event. No further action is needed at this time.