Supercharging Unavailable- Please add Payment Method...but I have a payment method!

[Thebaron1974]

HI. Has anyone else had an issue in the UK where the car is telling you to add a payment method to your account, but you have already added one?? I have a credit card added, the pre-authorisation has been sent to the bank so I know it's working in that respect, however the message is still in the car.

I have a long trip planned soonish and want to have the reassurance of knowing the supercharger network is available!

Can anyone shed any light...or point me to someone I can contact as the Tesla FAQ's a singularly unhelpful!

Cheers, Dean

 

[GtiMart]

Have you logged on to the Tesla web site (Tesla SSO - Sign In) and checked your credit card information? IF so, and all is good, go try it out at a supercharger before your trip. If it doesn't work, and your CC info is set properly on the site, just contact Tesla support.

 

[Thebaron1974]

Yup all checked. My worry is that I will try to charge and then have to spend ages on the phone trying to sort it. I can't understand why it's such a tricky thing to sort....grrrr

 

[GtiMart]

It normally isn't tricky. Most of us have entered a credit card once and it has worked ever since. You must have fallen in an exception. I hope you can solve it quickly.

 

[corywright]

This has happened to me as well. Fortunately I was able to login to the website and click the "pay now" link, even though nothing had changed with my card and I had Supercharged earlier that day.

See this thread: Supercharging Disabled while on trip [Resolved]

And this post: Supercharger support: Total fail

 

[Thebaron1974]

I have no charges on my account though. It's very odd.

 

[kayak1]

I have no charges on my account though. It's very odd.

My neighbor and I each have had that happen on the same day.

We were able to resolve it by going on the website and use the pay now option.
My guess is Tesla was having issues contacting the CC processor and a bunch of transitions failed.
Once you have it retry and they have been approved things are OK again

 

[Thebaron1974]

My neighbor and I each have had that happen on the same day.

We were able to resolve it by going on the website and use the pay now option.
My guess is Tesla was having issues contacting the CC processor and a bunch of transitions failed.
Once you have it retry and they have been approved things are OK again

Thanks for that, but I don't have any payments sitting there waiting to be paid. I have spoken to customer service who say it's a service centre job! Can't say I'm particularly keen to drive 90 minutes to get an account problem sorted so I'll email them first. What a palarvar!