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Supercharging

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Believe me it wasn’t in the FM - not much is. I saw many news articles stating that charging for the model 3 (due to production delays and bad press ) that they might include free supercharging. Ever try to call Tesla for a quick question? it's a 45 min call. After waiting for the car for 30 months I was rushed out the door from the dealership within 9 minutes. No exaggeration. They setup my key - pressed a few buttons on the controller and said "best way to learn the car is to drive it-good luck" I waited in the dealership longer to get someone to talk to me than they did reviewing the car with me. I've personally spoken to 4 different owners and no one knew the answer.

BTW Chargepoint is my closest plug, and there is about 50,000 of them across the states and over half are free. I'm not sure how quick all of them are but the one closest to me is quite slow but free.
 
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I know they are supposed to charge me on the 3, but so far nothing is showing up on my account. I don't even have the account history tab that I saw on the internet that should show the supercharge history. I charged the 3 a few times and 3 weeks later nothing shows up. I have a credit card linked to the account and another model x on it too. Maybe because I got a Model X with free supercharging, they passed it on to the 3 also? No idea.
 
I know they are supposed to charge me on the 3, but so far nothing is showing up on my account. I don't even have the account history tab that I saw on the internet that should show the supercharge history. I charged the 3 a few times and 3 weeks later nothing shows up. I have a credit card linked to the account and another model x on it too. Maybe because I got a Model X with free supercharging, they passed it on to the 3 also? No idea.

It took Tesla about ten weeks before we were charged for Supercharging the Model 3. And we have a 2014 S with free, unlimited Supercharging. There must be some sort of procedure that Tesla goes through to activate/deactivate the Supercharging fees with each car that is sold. Just another mystery within this company.
 
Now that they are 50,000+ delivered, Telsa needs to stop assuming that everyone who picks up their car is a fanboy who knows everything about the car (most of us here know more than the delivery specialists by a factor of 20).

They really need to get back to the model of spending 20 minutes with you in the car showing how everything works. I realize they are understaffed, but people need to be shown the reigns more.

I've been considering taking a Saturday job working as a showroom person. I have the passion and and can speak to any question with authority.
 
BTW Chargepoint is my closest plug, and there is about 50,000 of them across the states and over half are free. I'm not sure how quick all of them are but the one closest to me is quite slow but free.

Use the graphic here to better understand the three levels of charging for electric vehicles. Essentially, most of the Chargepoints you can use are going to be level 2 (~25 miles added per hour). Superchargers are all level 3 and are meant for long distance travels or occasionally topping off your charge. It can typically charge to 80% within 30 minutes at a rate of 400-500 miles added per hour (though the charge rate slows significantly as you approach 80% and beyond to reduce battery degradation.
 
After waiting for the car for 30 months I was rushed out the door from the dealership within 9 minutes.

BTW Chargepoint is my closest plug, and there is about 50,000 of them across the states and over half are free. I'm not sure how quick all of them are but the one closest to me is quite slow but free.
In the 30 months you were waiting for the car, you could have read the supercharging page on the Tesla web site that @siucity linked to above. And Tesla doesn't have dealerships.

ChargePoint charging stations (J1772) and superchargers are apples and oranges. Or should I say hours and minutes. The J1772 stations are for when you're parked somewhere for hours or overnight, as at 30A you'll get about 18 miles or range per hour of charging. The superchargers are primarily to use while traveling, charging up to 80% in about 40 minutes. Or for a quick charge if you aren't able to charge at home.

I guess Tesla really is mass market now.
 
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I know they are supposed to charge me on the 3, but so far nothing is showing up on my account. I don't even have the account history tab that I saw on the internet that should show the supercharge history. I charged the 3 a few times and 3 weeks later nothing shows up. I have a credit card linked to the account and another model x on it too. Maybe because I got a Model X with free supercharging, they passed it on to the 3 also? No idea.

There are some superchargers that are fee regardless of car. I don't own any other Tesla's other than the Model 3 RWD. It doesn't appear to be advertised but on one of my long routes, I pass by 3 superchargers. 2 of them billed me for usage while the 3rd one did not. I'm going to use the 3rd one primarily now. :)
 
There are some superchargers that are fee regardless of car. I don't own any other Tesla's other than the Model 3 RWD. It doesn't appear to be advertised but on one of my long routes, I pass by 3 superchargers. 2 of them billed me for usage while the 3rd one did not. I'm going to use the 3rd one primarily now. :)

That's nice. On the other hand, I was down at San Diego Supercharger with my X. The parking where the superchargers are located is paid parking. I saw a quite few 3's there charging, so they have to pay both parking and supercharging unless it is one of those supercharging location that is free to everyone.
 
Before delivery I went to my tesla account, added my payment method.

I supercharged the day of delivery at Fremont Factory (just to verify supercharging worked), I did not get charged for that.

Then I supercharged a few days later in Reno, NV then Stateline, NV. I saw those charges on the bottom of the charging screen in the car immediately and on my tesla account under history, the next day or so.

Screen Shot 2018-09-16 at 11.25.47 AM.png
 
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I’m a new model 3 owner and wondering can we goto a Tesla super charger and does it cost anything?
Yes we can go to supercharger but there is a cost. The cost varies depending on charge rate. If you are the only one at a charger (Note they are numbered 1A, 1B, 2A, 2B, etc.) you can charge very fast. I charged at 95Kwh this weekend. When another car took the “B” charger I dropped to 65. Also, charging rate varies with the charge of the battery. When a battery is low on charge or reaches 80% the charge rate is reduced because of heat. So plan time with this in mind. I stopped at a supercharger and only charged up to 80% because I didn’t need a full charge to get home and didn’t want to spend the longer time to “top off”.

My charge report:

Austin, TX Supercharger
9/15/2018 1:02PM
$4.70

Power Tier 1 43 min @ $0.10/min $4.30
Power Tier 2 2 min @ $0.20/min $0.40
Tax included $0.36
 
OP has a valid question, but the answer is not simple, nor explained perfectly in the manual.

Model 3 has access to all Superchargers, but there are many different fees, depending on where that Supercharer is located. Rates may vary due to the local costs of electricity. Some Superchargers charge by the amount of current drawn. Others charge by the minutes connected. This is due to individual government regulations.

Many have noted that their first several Supercharges were free. It often (but not always) takes Tesla a while to set up their system to charge to a credit card you will have put on file. If you do not have a card on file they will collect from you the next time you visit a service center. These fees are not designed to make a profit for Tesla, but just cover some of their costs, and act as a disincentive for owners to use Superchargers instead of charging at their homes at night. For some owners the Superchargers are their only (or cheapest)place for them to charge up, and they will use them exclusively.

Sometimes the only way to figure it all out is to try several charging options, such as government provided chargers, Superchargers, destination chargers and private business chargers to see which works best for you as far as time and costs.

On the road I use Superchargers while driving and try to find destination chargers for overnight filling. There is a park near me where I run my dog. It gives 15 minutes free of slower charging. Some grocery stores, such as Whole Foods usually have a complimentary charger to use while shopping.

This whole charging infrastructure is still in its early development stages. Seems like everybody gets it figured out pretty quickly.

Typically Model 3 owners are best served when they charge up at home and have a good charge every morning. They suppliment this with Supercharging when taking long trips away from home. If you can use Solar at your home, there is great satisfaction from "Running on Sunshine"

Give it a little time and it will all become clear.
 
There are some superchargers that are fee regardless of car. I don't own any other Tesla's other than the Model 3 RWD. It doesn't appear to be advertised but on one of my long routes, I pass by 3 superchargers. 2 of them billed me for usage while the 3rd one did not. I'm going to use the 3rd one primarily now. :)
Shortly after I got my 3 I went to Las Vegas and was charged for every supercharging event. About 6 weeks later I went from Arizona to Wisconsin and Tesla let me get all the way to Nebraska before charging me. To this day I still haven't been billed for those 7 charges.