Suspension not level

[HugoBoss]

Ok so here is my issue.... Model X 100D October 2017 delivery.

My suspension on passenger side front and back was lower than driver side by about 1/2 inch. With car parked I measured from floor to fender lip, don't remember exact measurements but passenger side was lower. Lawrence service center in Toronto replaced some suspension parts in the rear, they said it was good. Got car back, front was now even, but rear was off by 1/4 inch passenger side being lower.

Took it to Mississauga location today, its closer to where I live. Had them look at rear suspension. Just picked up car and passenger side is again 1/2 in lower.
Am I being paranoid on this? Does car even out when driving? It bothers me when it's sitting there and I can clearly see the difference.
Can someone please measure to compare? Is your passenger/driver side even when parked or is there a difference in measurement?
I would like comparables before taking it back and if anyone had this issue was it fixed?

Thanks for any help

 

[Tiger]

Photo or it didn't happen Jokes aside, its's a known problem.

See related threads:

• Air Suspension Problem
• Air suspension tilting when stored?

 

[ytwytw]

Try to set very low and then set to very high to see if there is still difference?

Sounds like air leaking to me on the passenger side

 

[Peteski]

Just measured mine and set at standard ride height, it measures a nominal 82 cm all round (ground to wheel arch lip). But it is about 2-3 mm lower on the front left corner. Certainly not half an inch out or even a quarter.

I would get the service centre to check your corner weights to see how far out they are. If there is a lot of cross-weight it would point to a problem with the suspension. On a racing car it's standard practice to fine adjust ride heights corner by corner to balance corner weights, but usually that means very small increments. Half an inch is a lot in this respect. So it sounds like you have some issue to resolve here.

 

[Halcyon]

Happened to me, though one side was 2-3 inches lower after car was parked. Air suspension was leaking air and they had to replace it.

 

[mongo]

What is your process in measuring?
If you are sitting in car, adjust ride height, then get out, unless the car performs another adjustment, the drivers side will rise due to the removal of your weight.
If it is not level when loading is constant (and it is not wheel trim misalignment throwing off the measurement) then the height sensor/ linkage or suspension link the sensor attaches to are out of spec.

 

[Halcyon]

I'm not in the car. I look at the gap between tire and the wheel well. As soon as I get in the car, it levels out by reinflating the suspension. All fixed now though.

 

[Peteski]

What is your process in measuring?
If you are sitting in car, adjust ride height, then get out, unless the car performs another adjustment, the drivers side will rise due to the removal of your weight.

That would account for my front passenger side being a fraction lower than the driver's side (RHD car). But I wouldn't have worried about a 2 mm difference on a rough measurement anyway. Just settling the car could easily give that sort of difference due to friction in the suspension. But a consistent half inch difference like the OP is seeing suggests a problem.

 

[HugoBoss]

Called service centre. They said set to very low then measure. Then set to highest and measure and let it sit for an hour or two. I will try tonight and see what happens.

 

[HugoBoss]

So I just did what service center told me to do. There is no sag after 2 hours. I don't remember exact measurements but on low setting passenger side rear is 1/2 inch lower. On normal settings passenger side rear is 1/4 inch lower.

First time I took it in was front and rear passenger side. The front is now level no matter what setting I put it on. It's the rear now that has issues. Will give them a call tomorrow.

 

[IAMBABYJ]

This happened to me. Tesla replaced both rear struts, all is resolved!

 

[Peteski]

Does sound like a fault or setup issue. 6-12 mm is quite a lot of difference side to side.