Hi I'm the proud owner of a P85D. 88k miles. Without any provocation, I suffered the very frightening rear control arm snap and had the car flat-bedded to the local service center where they drew up an estimate for $5500. I was going to sell it for a MX, but now I can't even do that as my car is effectively quarantined because...
Apparently when the Control Arm snapped it took out a bunch of other stuff like air shocks and other suspension things. Of course my Vin number was outside of the service bulletin so they are doing Nothing to help me out.
The car has been at the service center since to March 27 flat-bed dropped it off. As of today, it's still sitting in the parking lot Still untouched and unmoved. I had asked the service advisor to at least put a charge on it "while we wait for parts" because I had read in the manual in several locations that allowing the battery to fully discharge is very bad for it and could even potentially brick it. As a watch my battery slowly die on the Tesla app I called to insist that they charge it. They said that the car was dropped off in a spot where they can't charge it… So I said move it to a spot where it can be charged and they said oh don't worry about the HV battery (on your almost 8 year car car) nothing bad will happen…. It wasn't moved to a charge location (they don"t have a portable charger or a long cord?) and has been at 0% for about Seven weeks per the Tesla app.
My Warranty runs out on the HV Battery and the Drive Units on Christmas Eve.
They did give me a 75D to drive while they have relied upon the excuse of supply chain issues… Which I believe to a certain extent… they then told me that my car was scheduled next for repair (18 hours by there calculation) but that they had a bunch of new MYs coming in and they had to prep them before getting to my car so I had to wait… I guess that's what happens when they've already made their profit off of you :-(
I told them to add to the ticket that I want a full battery analysis done after the repair as it has sat uncharged for two months... Beyond that could anyone recommend a strategy to convince them to provide good will of some sort? Do you think that there's some rationale for making a case for them discounting the repair? Initially I said I'll pay for the parts or I'll pay for the labor but this is clearly a Manufacturers Defect (anyone reading this with interest has probably seen the other giant thread of another MS that experienced the exact same thing)… Now I've read this pic.twitter.com/Ns9jGykUAb (read all the comments, gets very interesting). It gives me the shivers to think of what could have happened if I was on the highway doing 70 with my wife and three children in the car... I've had over 30 cars in my life and never once have I experience this type of casting defect… no matter how many miles or the make the car.
Their response was, well, nothing. Crickets. I've been super polite and not pushy nor have I done anything to put me "in the penalty box" but now they won't even respond to my texts to them through the Tesla app.
If anyone is going / has gone through something like this and has any tips to share with me I'd really super appreciate it. I'm not a super litigious guy but I'm not against looking at that possibility if this continues. I do't even know how to escalate my concerns as my only means of communication appears to be the Tesla app. At this point, I believe the right thing to do would be to make the repairs and goodwill a new HV battery. Oh, also give me a courtesy check of my tire's air pressure ...
I love my car and I love Tesla I just don't love the way that I'm being treated and I want my car back out of the graveyard and back on the road!
Thanks so much, Ed
Apparently when the Control Arm snapped it took out a bunch of other stuff like air shocks and other suspension things. Of course my Vin number was outside of the service bulletin so they are doing Nothing to help me out.
The car has been at the service center since to March 27 flat-bed dropped it off. As of today, it's still sitting in the parking lot Still untouched and unmoved. I had asked the service advisor to at least put a charge on it "while we wait for parts" because I had read in the manual in several locations that allowing the battery to fully discharge is very bad for it and could even potentially brick it. As a watch my battery slowly die on the Tesla app I called to insist that they charge it. They said that the car was dropped off in a spot where they can't charge it… So I said move it to a spot where it can be charged and they said oh don't worry about the HV battery (on your almost 8 year car car) nothing bad will happen…. It wasn't moved to a charge location (they don"t have a portable charger or a long cord?) and has been at 0% for about Seven weeks per the Tesla app.
My Warranty runs out on the HV Battery and the Drive Units on Christmas Eve.
They did give me a 75D to drive while they have relied upon the excuse of supply chain issues… Which I believe to a certain extent… they then told me that my car was scheduled next for repair (18 hours by there calculation) but that they had a bunch of new MYs coming in and they had to prep them before getting to my car so I had to wait… I guess that's what happens when they've already made their profit off of you :-(
I told them to add to the ticket that I want a full battery analysis done after the repair as it has sat uncharged for two months... Beyond that could anyone recommend a strategy to convince them to provide good will of some sort? Do you think that there's some rationale for making a case for them discounting the repair? Initially I said I'll pay for the parts or I'll pay for the labor but this is clearly a Manufacturers Defect (anyone reading this with interest has probably seen the other giant thread of another MS that experienced the exact same thing)… Now I've read this pic.twitter.com/Ns9jGykUAb (read all the comments, gets very interesting). It gives me the shivers to think of what could have happened if I was on the highway doing 70 with my wife and three children in the car... I've had over 30 cars in my life and never once have I experience this type of casting defect… no matter how many miles or the make the car.
Their response was, well, nothing. Crickets. I've been super polite and not pushy nor have I done anything to put me "in the penalty box" but now they won't even respond to my texts to them through the Tesla app.
If anyone is going / has gone through something like this and has any tips to share with me I'd really super appreciate it. I'm not a super litigious guy but I'm not against looking at that possibility if this continues. I do't even know how to escalate my concerns as my only means of communication appears to be the Tesla app. At this point, I believe the right thing to do would be to make the repairs and goodwill a new HV battery. Oh, also give me a courtesy check of my tire's air pressure ...
I love my car and I love Tesla I just don't love the way that I'm being treated and I want my car back out of the graveyard and back on the road!
Thanks so much, Ed