I've made the decision to switch to the TOU tariff (peak/off-peak) and so started by asking my retailer who responded with: Now I have a smartmeter (like everyone in Victoria) and I thought that meant it was now super simple and easy for the wholesalers to switch us between tariffs and now it sounds like it's some racket with a stupid unreasonable time and monetary cost. Is this just my retailer trying to dissuade me or is this an accurate description of the process? Anyone have any experience on switching tariff? (Ideally on the same wholesale network I guess). I already feel like I should call the ombudsman because it feels like right from the off I'm being lied to.