System not pulling from Powerwalls

[jboy210]

Hi,

Since yesterday, our system has not pulled from the Powerwalls. However, both my iPad (4.0 version of app) and Android phone show that no power is ever flowing from the Powerwalls to the house, even last night when the A/C was running. Rather it pulled the grid. And today when the sun is out the PWs are at 100% so all solar is going out to the grid.

I tried shutting down the inverters and the system just switched to pulling the needed power from the grid. Also, setting the system "self-powered" or "Time-based" has no effect.

Any thought on how I can get the powerwalls back online?

 

[bmah]

Hi,

Since yesterday, our system has not pulled from the Powerwalls. However, both my iPad (4.0 version of app) and Android phone show that no power is ever flowing from the Powerwalls to the house, even last night when the A/C was running. Rather it pulled the grid. And today when the sun is out the PWs are at 100% so all solar is going out to the grid.

I tried shutting down the inverters and the system just switched to pulling the needed power from the grid. Also, setting the system "self-powered" or "Time-based" has no effect.

Any thought on how I can get the powerwalls back online?

Dumb question: What’s your reserve percentage?

Dumb question #2: I wonder what would happen if you opened your main breaker to the grid? (Or used the new Go Off Grid feature?)

Bruce.

 

[jboy210]

Dumb question: What’s your reserve percentage?

Dumb question #2: I wonder what would happen if you opened your main breaker to the grid? (Or used the new Go Off Grid feature?)

Bruce.

Reserve is 25%

Cutting off the main breaker is on the list of things to try, but I was hoping to get some less drastic options to try first.

 

[EVRider-FL]

Also, setting the system "self-powered" or "Time-based" has no effect.

Which setting do you normally use? Did this problem begin when you updated the app to 4.0.0?

There's now a 4.0.1 version of the app, so try updating again.

 

[jboy210]

This is strange. I have an Android phone and iPad Pro. The Android phone is running the latest Android version of the app. The iPad is running 4.x.
Both devices show no charging of powerwalls yesterday.

When I cut the power the Android phone shows the correct display, and I was able to bring the Powerwalls back on line, drain them, and then bring the solar online and charge them up the Powerwalls. However, setting a change on the iPad had no effect. Checking into this a bit it appears the display on the iPad seems to lag hours behind the display on the Android phone. Also, the iPad showed for a minute or two options on the VPP not shown on the Android phone. Namely $1.00/kWh minimum!!! Unfortunately, after about 2 minutes the iPad auto refreshed the screen and that payment option disappeared!

So I think there are definitely some issues with 4.x Tesla App on this iPad Pro. It may be because this iPad Pro is a dev/test system that always runs the latest iPadOS betas. But, with all other iPad applications, it has not had these sorts of issues.

 

[EVRider-FL]

What is the latest Android version of the app? Version 4.0.1 for iOS seems to be working as expected on my iPad Pro, running production iOS 14.7.1.