Just wanted to get an opinion on this.
Bought my Model S in Sept 2022. Only drive it to work, always park extremely far from others out of paranoia. Recently noticed a crack in the left rear taillight. Repair was quoted mid $300s through the app. No sign of impact anywhere in the vicinity. I've combed through the Sentry footage and there is no evidence of impact on there either.
When asking if it would be covered under warranty I got a ton of pushback. Advised me to bring the car in to SC to "discuss the concern." Spoke to a supervisor (Dan), who said it "indeed appears to be a result of physical impact" and will not be covered under warranty. I asked for an explanation for why this sort of damage would happen in the absence of any physical impact, and also how the incident evaded Sentry surveillance, and he said "Sentry could have malfunctioned during the impact." I asked them if they could check the Sentry logs for any evidence of malfunction and they said they would, but then proceeded to say that even if they didn't see any evidence of Sentry malfunction, they still wouldn't cover it under warranty (what a charade).
I asked them what they thought could have caused it, and how it could have evaded Sentry. He said "a pebble could have hit it at the right angle." Headlight damage from following another vehicle, sure, but taillights? Why would there be pebbles flying at that perfect angle, towards the REAR.
True, it's "only" a few hundred more after spending well over 6 figures for this brand new car, small in the grand scheme, but it's more the principle of it, ya know? And if it were truly my fault, heck I'd pay threefold to fix this beauty. Anyway, based on this thread, seems like some people are getting it covered by warranty while others are not. Either way, wanted to see what you good folks had to say and if you had any recommendations. Thank you!
Bought my Model S in Sept 2022. Only drive it to work, always park extremely far from others out of paranoia. Recently noticed a crack in the left rear taillight. Repair was quoted mid $300s through the app. No sign of impact anywhere in the vicinity. I've combed through the Sentry footage and there is no evidence of impact on there either.
When asking if it would be covered under warranty I got a ton of pushback. Advised me to bring the car in to SC to "discuss the concern." Spoke to a supervisor (Dan), who said it "indeed appears to be a result of physical impact" and will not be covered under warranty. I asked for an explanation for why this sort of damage would happen in the absence of any physical impact, and also how the incident evaded Sentry surveillance, and he said "Sentry could have malfunctioned during the impact." I asked them if they could check the Sentry logs for any evidence of malfunction and they said they would, but then proceeded to say that even if they didn't see any evidence of Sentry malfunction, they still wouldn't cover it under warranty (what a charade).
I asked them what they thought could have caused it, and how it could have evaded Sentry. He said "a pebble could have hit it at the right angle." Headlight damage from following another vehicle, sure, but taillights? Why would there be pebbles flying at that perfect angle, towards the REAR.
True, it's "only" a few hundred more after spending well over 6 figures for this brand new car, small in the grand scheme, but it's more the principle of it, ya know? And if it were truly my fault, heck I'd pay threefold to fix this beauty. Anyway, based on this thread, seems like some people are getting it covered by warranty while others are not. Either way, wanted to see what you good folks had to say and if you had any recommendations. Thank you!
