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Taking delivery of a CPO Tesla in Nova Scotia

Discussion in 'Nova Scotia Tesla Club' started by comeaujo, Oct 14, 2017.

  1. comeaujo

    comeaujo Member

    Joined:
    Oct 20, 2016
    Messages:
    146
    Location:
    Halifax
    I wanted to share our experience taking delivery of a CPO Model S in Nova Scotia so that others know what to expect and hopefully don't experience the same delays we did.
    • Unless you visit a showroom to view inventory you will likely buy your CPO Model S sight unseen. Don't expect Tesla to send you photos of the car until is it is completely re-certified and detailed. This is a huge leap of faith but in our case was well worth the wait. You need to have patience.
    • You will deal with a CPO Sales Specialist and then a Delivery Specialist. Our sales specialist was amazing and spent an enormous amount of time with us in person, on the phone and answering text and email. When the transaction moves to the Delivery Specialist these guys are a bit busier but we still got all of our questions answered in a timely fashion. Email, text or call these guys as much as you need to have your questions answered.
    • For whatever reason it was recommended we have our Tesla delivered instead of picking it up in Montreal and driving it home. There are apparently taxes you would pay in Quebec if you took delivery there that you would never get back or would be very difficult to recover. I honestly don't know if this is accurate but having it delivered did save us the hassle of flying, hotels and driving home and it was a pretty exciting day seeing it arrive.
    • It is painfully difficult to predict delivery dates when having a car shipped. Ours arrived about 2 weeks later than expected (with about 5 promised delivery dates in between) due to a variety of reasons. You need to have patience. Tesla can track the car the entire way so if you need location updates I believe they can give them to you.
    • DMV documents. It took us 3 trips to the DMV to get our car registered. We were missing 2 important documents so make sure you receive these from Tesla beforehand.
    1. Proof of a transfer of ownership transaction between the previous owner and Tesla or a registration certificate in Tesla's name signed over to you. All we received was the signed registration certificate from the previous owner who has traded in the car and our purchase agreement from Tesla. This was not enough for the DMV to prove Tesla owned the car they sold to us.
    2. A bill of sale showing the car was paid in full. Our purchase agreement still showed our down payment as outstanding even after we wired the money to Tesla. This did not prove to the DMV that we had fully paid for the car.
    I don't blame any of this on the DMV they were just doing their job and since they are generally unfamiliar with these cars and Tesla dealers they were just being extra careful with a car that was essentially purchased over the internet.​
    • Don't expect to have access to your car via the Tesla phone app until after you have confirmed delivery. Tesla cannot add the car to your account until they verify its location at your address this but then it only takes a few hours.
    • Create accounts and download the apps for NB Power's eCharge network, Plugshare and ChargePoint. A ChargePoint account will make your first trip to the new IKEA a little more seamless ;-)
    • Watch as many videos as you can about operating the car before it arrives so you can get out and enjoy is ASAP.
     
  2. Electric_Zen

    Electric_Zen Member

    Joined:
    Sep 29, 2017
    Messages:
    53
    Location:
    Halifax, NS
    Congrats ! Thanks for sharing this useful information. I am expecting my vehicle to be ready from the factory Dec-Jan and was hoping to make the trip to Montreal to inspect the vehicle. I have been reading about some minor issues with new car deliveries with in cabin fit and other software annoyances, and thought that probably taking delivery inMontreal would allow me to return to the Service Center within the first couple of days. Having a vehicle dropped off in halifax and then discovering an issue would be less than ideal :)
     
  3. comeaujo

    comeaujo Member

    Joined:
    Oct 20, 2016
    Messages:
    146
    Location:
    Halifax
    And congrats to you too! My wife and I questioned our sanity in this purchase but honestly Tesla will do everything within reason to make you happy. With a used vehicle I was prepared for a bit of wear and tear but honestly it is like a new car. The sales specialist told us to trust him that it would be like new and we would love the car and he was 150% correct. The good thing about CPO Tesla's is they have likely already been in for several service visits to correct any mechanical issues or annoyances plus they go through a meticulous re certification process. A new motor was installed in our car - what other company would do that?!? But with a new car I would be more picky and a trip to Montreal is a very good idea.
     
  4. Jim R

    Jim R Member

    Joined:
    Apr 4, 2016
    Messages:
    117
    Location:
    Annapolis Royal, Nova Scotia, Canada
    Congrats on your purchase and thanks for sharing your experiences with the process.
    I had to look up CPO. Wonder why "used" isn't a better way to describe a used car. Wordsmithing to make it sound better, I guess.

    I look forward to hearing how your charging experiences evolve here in NS. Even in our little town of Annapolis Royal, we have two charging spots, supplied by Tesla, with the electricity paid for by the town. I'd like to see a supercharger or some faster charging in Halifax to make a trip there reasonable (200 kms each way from home) before buying a Tesla. Oh, and a place to get repairs done, without shipping the car to Montreal if it breaks down. I've heard that 2 Superchargers are planned for NS, but no news on a repair facility.
     
  5. comeaujo

    comeaujo Member

    Joined:
    Oct 20, 2016
    Messages:
    146
    Location:
    Halifax
    I spent a boat-load of time on this website (which frankly is better than Tesla's when comparing used vehicles) so that is likely how CPO became part of my vocabulary.
    EV-CPO.com - Tesla New, Used, and CPO Inventory Listings

    So far so good with charging. I'm fortunate in that there are 6 stalls supporting 12 vehicles (and I'm the only one with an EV so far) where I work so I don't expect to be charging much at home. Our car has enough range to get to the cottage or Moncton where we typically visit so we're OK there. In terms of a long trip it is unlikely we will take one in the Tesla before they install superchargers through NB and NS, but you never know we might get adventurous. I did not buy a CHAdeMO adapter because I don't believe we'll need one once superchargers are available, but that is what you'll need for the Level 3 charging stations NBPower and NSPower are installing along major highways.
     
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