Talking to Tesla.....

[S.Badger]

How do I talk to Tesla?!?!?!

I have a M3 SR+ delivery date of Friday. I need to rearrange but I cant get to talk to anyone from Tesla. All numbers now seem to go to the automated system that tells me to use the contact form on ...tesla/support. I used that a week ago and have had no response. I also need to know how I am meant to bring the insurance certificate, as requested, when I don't know the vehicle reg. I've just been reading the horrendous trustpilot reviews from all the recent UK deliveries and I am seriously concerned. Any help or advice greatly appreciated.

Stu

 

[Roy W.]

How do I talk to Tesla?!?!?!

I have a M3 SR+ delivery date of Friday. I need to rearrange but I cant get to talk to anyone from Tesla. All numbers now seem to go to the automated system that tells me to use the contact form on ...tesla/support. I used that a week ago and have had no response. I also need to know how I am meant to bring the insurance certificate, as requested, when I don't know the vehicle reg. I've just been reading the horrendous trustpilot reviews from all the recent UK deliveries and I am seriously concerned. Any help or advice greatly appreciated.

Stu

It’s almost impossible!

Best way is to call your service centre but select Model S Sales. You often get a real person then.

You normally get a call the day before collection with the reg so you can sort out insurance. Tesla never asked me for it, even though I had it with me.

 

[Yev000]

Visit a Store | Tesla UK,

Use a store phone number (any will be fine) and go through to Sales. Bluewater usually picks up quickly.

 

[electricspace]

Call your local service centre.

 

[Tony Hoyle]

Try calling the service centre directly. Sometimes you can get through quicker that way (although they're often busy with deliveries).

You don't need any kind of insurance details.. they don't even ask. Just ID (driving license will do).

 

[Tyberzann]

Just visited the trust pilot site after seeing your post and you're right, the reviews are pretty scathing!

Few seem to be about the car and they all focus on how terrible Tesla are at customer service of late. I wonder if it will improve in the not too distant future.

 

[curmudgeon]

How do I talk to Tesla?!?!?!

I have a M3 SR+ delivery date of Friday. I need to rearrange but I cant get to talk to anyone from Tesla. All numbers now seem to go to the automated system that tells me to use the contact form on ...tesla/support. I used that a week ago and have had no response. I also need to know how I am meant to bring the insurance certificate, as requested, when I don't know the vehicle reg. I've just been reading the horrendous trustpilot reviews from all the recent UK deliveries and I am seriously concerned. Any help or advice greatly appreciated.

Stu

Have they called you yet to confirm the appointment? They called me a day or two after the appointment text to ask if it was OK and I moved my time back an hour, they were very accomodating.

If they haven't called you yet, don't worry, they will and they will be fine with moving time within day.

They also emailed me the day before with the reg, but didnt ask for the insurance at delivery.

My delivery was great. Really enjoyed it.

 

[Tony Hoyle]

Ouch those trustpilot reviews. Sad thing is they're correct.

 

[LukeT]

On insurance, I was able to arrange my cover with VIN only. They just asked I call once I knew the reg. I had it a couple of days before getting the car but I'd have been covered anyway, as I understood it.

The insurance doc I showed tesla was from when I had VIN only.

 

[S.Badger]

Have they called you yet to confirm the appointment? They called me a day or two after the appointment text to ask if it was OK and I moved my time back an hour, they were very accomodating.

If they haven't called you yet, don't worry, they will and they will be fine with moving time within day.

They also emailed me the day before with the reg, but didnt ask for the insurance at delivery.

My delivery was great. Really enjoyed it.

Hi and thanks for all the advice guys, I have had no calls yet, I'll just keep everything crossed and have faith....

 

[Durzel]

The Trustpilot reviews certainly are sobering reading.

If people are struggling just to BUY a car from them, how are they expected to feel reassured about needing to speak to them when something goes wrong after they've got your money?

 

[Yev000]

I can only hope they get better once the demand wears off.

 

[pgkevet]

It's only a 2hr drive to my nearest service centre - quicker than hanging on the phone..

 

[Dangerous Fish]

I can only hope they get better once the demand wears off.

What happens if demand continues the way it is?

 

[DELECO]

It takes approx 24 hours - but you will get a response from [email protected]

If you ask them to call - they generally obliged for me.

I picked mine up yesterday - i am pleased / amazed thus far.

 

[Dangerous Fish]

Oh right. So how come the 5 emails I sent to that address over 3 weeks ago have been ignored?

 

[Tony Hoyle]

lol.. a response from deliverygb.. that's funny.

I've got a service appointment booked over some paint issues plus poor/faulty climate control. They haven't responded or asked for more details, so I'll turn up and expect them to fix it. Maybe I'll get lucky. Maybe they haven't even read the service request and will be completely surprised by me turning up.. At this point I'm fascinated to see how bad their post-sales service will be..

 

[DELECO]

Oh sorry to here that. The team i coordinated with did respond to me.
Not always timely but the did respond, eventually.

 

[Yev000]

What happens if demand continues the way it is?

Demand is entirely relative to *sugar* customer service. If they don't fix the situation for ~7000 actual drivers the *sugar* will hit the fan.

Seeing as problem reports from LHD world are far and few between I can only hope this is a resourcing problem that will be fixed shortly.

 

[anon37485]

The Trustpilot reviews bothered me a few weeks ago.

Then I Googled "BMW/Audi/Mercedes/Ford Trustpilot" etc, and they are all the same haha*.

*crying really