Hi all:
Saw a previous thread on slow or shady experiences with Taptes. With my new account here I can't reply there so I figured I'd put together of my newly received Taptes Roof Rack. Will follow up as I hear more from Taptes.
Summary:
✧✧✧✧✧ 0 Stars!
I've been looking for a roof rack I can use for boards, maybe bikes, and other small items. My main concern is being able to remove the roof rack as I'm unlikely to use it more than 5% of the time. The Tesla brand roof rack has proven itself efficient - but every percentage counts when you roadtrip as much as I do. So I was excited to see the Taptes offering - seems to be hand-tight clasps on the roofline that help secure pads which bear the weight and are - crucially - removable. It's possible this setup is less secure than the Tesla mounting system (though there are reasons to doubt the strength of that rack too) but for my needs being able to easily remove the rack is #1.
Ordered May 24. $209.99 with shipping included - not bad. When checking out I'm informed there are two shipping options and my rack will be shipping from California, rather than Hong Kong - again seems like a win.
Received package June 1. Package showed up with parts hanging out, very poor condition, excess tape to make up for a clearly failing box. My wife's reaction: "It looks like stuff has probably fallen out".
Opened up and found she was right on the money - at least three critical parts missing, maybe more.
Installation: not possible. Of the 4 clamps needed to secure the rack only one was included in the package.
Really disappointed here, and feeling scammed. Will post updates here as they occur. I'm hoping Taptes will respond to my three inquiries so far. If they're willing to ship like this I don't have tons of hope. Would welcome insight from anyone who has dealt with them.
Will post lots of pictures...
Saw a previous thread on slow or shady experiences with Taptes. With my new account here I can't reply there so I figured I'd put together of my newly received Taptes Roof Rack. Will follow up as I hear more from Taptes.
Summary:
✧✧✧✧✧ 0 Stars!
I've been looking for a roof rack I can use for boards, maybe bikes, and other small items. My main concern is being able to remove the roof rack as I'm unlikely to use it more than 5% of the time. The Tesla brand roof rack has proven itself efficient - but every percentage counts when you roadtrip as much as I do. So I was excited to see the Taptes offering - seems to be hand-tight clasps on the roofline that help secure pads which bear the weight and are - crucially - removable. It's possible this setup is less secure than the Tesla mounting system (though there are reasons to doubt the strength of that rack too) but for my needs being able to easily remove the rack is #1.
Ordered May 24. $209.99 with shipping included - not bad. When checking out I'm informed there are two shipping options and my rack will be shipping from California, rather than Hong Kong - again seems like a win.
Received package June 1. Package showed up with parts hanging out, very poor condition, excess tape to make up for a clearly failing box. My wife's reaction: "It looks like stuff has probably fallen out".
Opened up and found she was right on the money - at least three critical parts missing, maybe more.
Installation: not possible. Of the 4 clamps needed to secure the rack only one was included in the package.
Really disappointed here, and feeling scammed. Will post updates here as they occur. I'm hoping Taptes will respond to my three inquiries so far. If they're willing to ship like this I don't have tons of hope. Would welcome insight from anyone who has dealt with them.
Will post lots of pictures...