Don't Shop with these guys
TLDR; TAPTES had my A$260 order since July and have been repeatedly stalling on a refund since November
Mon, 7 Sept, 18:42
to sales
Hi Taptes team,
I ordered some roof racks for my model 3 on 30th July (Order #****), but they have not shipped yet. Please provide me with a detailed update as to what is happening.
Thank you
Stuart
[email protected] <[email protected]>
Tue, 8 Sept, 19:53
to me
Dear Stuart,
Good day to you and thanks for shopping with TAPTES, this is Elsa, customer service of TAPTES.
We have contacted the logistics provider for you. The logistics provider informed us that your package was returned due to logistics channel restrictions. We will arrange another logistics channel for you asap.
We will keep tracking for you, any news we will inform you asap.
12 Oct 2020, 11:02
to [email protected]
Hi, I still have had no update on my roof racks being shipped or not, it is now over one month since your last email. Please update me as soon as possible.
Thank you
Stuart
[email protected]
27 Nov 2020, 13:18
Hi there, We apologize for the inconvenience, your order is still In Transit You will receive the order Soon. the estimated delivery time to receive your order
Stuart Keynes
27 Nov 2020, 13:35
That is not good enough. I insist on a refund immediately and without delay and without any further negotiation.
[email protected]
28 Nov 2020, 07:12
Hi there, Sorry for the inconvenience, I am checking with my manager and will come back to you in a maximum of 24~ 48 hours talk to you soon TAPTES Tesla Access
3 Dec 2020, 11:26
to [email protected]
You said you would reply within 48 hours. It has now been 5 days and no reply.
Refund me immediately or I will take legal action and post copies of this conversation on as many forums as I can find so that people can see how terrible your customer service is.
[email protected]
5 Dec 2020, 06:44 (13 days ago)
to me
Hi there,
Sorry for not getting back to you sooner, but I have not heard from the manager yet, I will check with them and reply to you as quickly as possible.
Thank you
TAPTES Tesla Accessories
Stuart Keynes
18:02 (1 hour ago)
to [email protected]
This behaviour by your company is bordering on criminal. 2 weeks have passed with nothing heard from you. You communicate NOTHING unless I push you first. Refund me IMMEDIATELY. I have begun posting this email trail on various forums. I will continue to do so until my refund is received.
TLDR; TAPTES had my A$260 order since July and have been repeatedly stalling on a refund since November
Mon, 7 Sept, 18:42
to sales
Hi Taptes team,
I ordered some roof racks for my model 3 on 30th July (Order #****), but they have not shipped yet. Please provide me with a detailed update as to what is happening.
Thank you
Stuart
[email protected] <[email protected]>
Tue, 8 Sept, 19:53
to me
Dear Stuart,
Good day to you and thanks for shopping with TAPTES, this is Elsa, customer service of TAPTES.
We have contacted the logistics provider for you. The logistics provider informed us that your package was returned due to logistics channel restrictions. We will arrange another logistics channel for you asap.
We will keep tracking for you, any news we will inform you asap.
12 Oct 2020, 11:02
to [email protected]
Hi, I still have had no update on my roof racks being shipped or not, it is now over one month since your last email. Please update me as soon as possible.
Thank you
Stuart
[email protected]
27 Nov 2020, 13:18
Hi there, We apologize for the inconvenience, your order is still In Transit You will receive the order Soon. the estimated delivery time to receive your order
Stuart Keynes
27 Nov 2020, 13:35
That is not good enough. I insist on a refund immediately and without delay and without any further negotiation.
[email protected]
28 Nov 2020, 07:12
Hi there, Sorry for the inconvenience, I am checking with my manager and will come back to you in a maximum of 24~ 48 hours talk to you soon TAPTES Tesla Access
3 Dec 2020, 11:26
to [email protected]
You said you would reply within 48 hours. It has now been 5 days and no reply.
Refund me immediately or I will take legal action and post copies of this conversation on as many forums as I can find so that people can see how terrible your customer service is.
[email protected]
5 Dec 2020, 06:44 (13 days ago)
to me
Hi there,
Sorry for not getting back to you sooner, but I have not heard from the manager yet, I will check with them and reply to you as quickly as possible.
Thank you
TAPTES Tesla Accessories
Stuart Keynes
18:02 (1 hour ago)
to [email protected]
This behaviour by your company is bordering on criminal. 2 weeks have passed with nothing heard from you. You communicate NOTHING unless I push you first. Refund me IMMEDIATELY. I have begun posting this email trail on various forums. I will continue to do so until my refund is received.