Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Tasmanian ownership

Benh

New Member
Aug 18, 2021
3
0
Hobart
Hey!
Looking to purchase my first Tesla when the Model Y is released in Australia.

Given I live in Tasmania and there is nowhere on the island to purchase Tesla, am I correct in assuming I would have to fly to Melbourne to pick up the car?

Secondly, given the quality issues with new Teslas, if I were to have any issues (bodywork gaps, etc.) to get them fixed under warranty, would I be required to go to a Tesla service centre, which I believe the closest to Tasmania is in Melbourne too?
 

Fistobar

Member
Sep 3, 2020
22
11
Tasmania, Australia
My 3LR arrived on a transporter at the bottom of the drive in Lindisfarne. Tesla has a mobile service that comes to Tas periodically (bit erratic), OK for minor things I don’t know what happens if the car becomes undriveable. There is supposed to a permanent presence coming to Tas, I was told this year. The service/repair is booked through the App, you have to book into the Richmond (Melbourne) service centre, they are supposed to notice you are in Tas and adjust accordingly, but don’t always.
 
  • Like
  • Informative
Reactions: ShockOnT and Chuq

Benh

New Member
Aug 18, 2021
3
0
Hobart
My 3LR arrived on a transporter at the bottom of the drive in Lindisfarne. Tesla has a mobile service that comes to Tas periodically (bit erratic), OK for minor things I don’t know what happens if the car becomes undriveable. There is supposed to a permanent presence coming to Tas, I was told this year. The service/repair is booked through the App, you have to book into the Richmond (Melbourne) service centre, they are supposed to notice you are in Tas and adjust accordingly, but don’t always.
Great! Good to know thanks Fistobar.
 

machALTcrz

Member
Aug 20, 2019
27
21
Sydney
My 3LR arrived on a transporter at the bottom of the drive in Lindisfarne. Tesla has a mobile service that comes to Tas periodically (bit erratic), OK for minor things I don’t know what happens if the car becomes undriveable. There is supposed to a permanent presence coming to Tas, I was told this year. The service/repair is booked through the App, you have to book into the Richmond (Melbourne) service centre, they are supposed to notice you are in Tas and adjust accordingly, but don’t always.
There is a permanent tech on their way, he would have been there already (as of about 2 months ago) but has been restricted from going due to COVID
 
  • Like
Reactions: AussieOwner

paulp

Active Member
Jul 23, 2015
3,204
1,603
Adelaide, Australia
Hey!
Looking to purchase my first Tesla when the Model Y is released in Australia.

Given I live in Tasmania and there is nowhere on the island to purchase Tesla, am I correct in assuming I would have to fly to Melbourne to pick up the car?

Secondly, given the quality issues with new Teslas, if I were to have any issues (bodywork gaps, etc.) to get them fixed under warranty, would I be required to go to a Tesla service centre, which I believe the closest to Tasmania is in Melbourne too?
I had tesla’s in adelaide years before they had any representation here. Tesla managed it effectively and efficiently.
The delivery was handled by a national car carrier. I simply picked it up from them. Four times now.
Although we now have an excellent tech team in Adelaide, back then tesla appointed a repair body to deal with most items, which typically was failing door handles. On the one occasion that the big screen failed , they flew a new screen and tech in to fix It. Was very quick, a few days for memory. Quicker than any dealership.
Tesla Australia are quite good at looking after their remote customers. COVID may impact you though, butnot much goes seriously wrong with a tesla. Most problems are software and remote fix, or punctures
 
  • Like
Reactions: Hairyman and moa999

Chuq

Active Member
Jan 1, 2015
3,522
4,293
Hobart, Tasmania, Australia
Hi @Benh and welcome!

While there aren't that many Tasmanians on this forum there is a very active Facebook group. At the moment the count of Teslas in Tassie is around 90 Model 3s and 30 Model S/Xs.

The comments above about the mobile tech are correct. The timeframe on the ranger technician permanently based in Tas was "a couple of months away" a couple of months ago. Covid caused a lot of issues last year when owners were stuck for 6-9 months without a service tech. It's probably caused delays this time although moving to the state permanently you would think would only be a one-off two-week quarantine at the worst. Anyway, when they do finally make it they are going to be based out of Cambridge.

I'm aware of a Model 3 owner in the north-west who had issues that necessitated a return to base; in his case he had another vehicle, but if it was your only car I would imagine they would make a loan car available. Worth checking though.

Most people's deliveries have been to their door on the back of a truck - some have opted to pick up from the depots (Derwent Park and Youngtown).

I'm not an owner yet but like you, awaiting the Model Y!
 
  • Helpful
Reactions: Big Earl

paulp

Active Member
Jul 23, 2015
3,204
1,603
Adelaide, Australia
Th
Hi @Benh and welcome!

While there aren't that many Tasmanians on this forum there is a very active Facebook group. At the moment the count of Teslas in Tassie is around 90 Model 3s and 30 Model S/Xs.

The comments above about the mobile tech are correct. The timeframe on the ranger technician permanently based in Tas was "a couple of months away" a couple of months ago. Covid caused a lot of issues last year when owners were stuck for 6-9 months without a service tech. It's probably caused delays this time although moving to the state permanently you would think would only be a one-off two-week quarantine at the worst. Anyway, when they do finally make it they are going to be based out of Cambridge.

I'm aware of a Model 3 owner in the north-west who had issues that necessitated a return to base; in his case he had another vehicle, but if it was your only car I would imagine they would make a loan car available. Worth checking though.

Most people's deliveries have been to their door on the back of a truck - some have opted to pick up from the depots (Derwent Park and Youngtown).

I'm not an owner yet but like you, awaiting the Model Y!
The techs in adelaide have always been locals trained up by tesla as opposed to a trained person relocating
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top