Hi everyone,
I've had a frustrating time with my steering wheel this week. Sunday, I learned I would need to make a 750 mile drive to Idaho to attend a funeral. In preparation, I hopped in the car Sunday night to make a snack run. I noticed that while my seat moved with the change from the easy entry profile to my profile, the steering wheel didn't telescope back out to its normal position.
I played around with it and while it would move up and down, it would not telescope at all. Nothing. No sounds, no prompt to save settings etc. I called Tesla support to see if they could reset it but they couldn't. They suggested that I stop by the SC in the morning on my way out of town. Even after moving my seat forward, it was an uncomfortable reach that I was not looking forward to for 750 miles.
Monday morning, the SC quickly checked the steering wheel and couldn't get it to telescope either. They hooked up a computer and put it in diagnostic mode and tried to move it with the computer rather than the control on the column to see if it was a bad switch. Ultimately, they said they didn't have a quick fix and I'd have to drive it as is and they would replace the steering column when I got back.
Monday night, after arriving at my destination, I went back out to the car and after stepping on the break pedal, all of the screens flashed and then rebooted. Since then, the steering wheel now telescopes with the button but not with the profiles. It will move up and down with the profiles but not in and out.
I called Tesla support to give them the update. This sounds like a software issue to me and I asked that they trigger a firmware update to completely reinstall everything but they said they couldn't and that only the SC could. I called the SC the next day and they want to wait and have me bring it in first. I think they are tired of people trying to get firmware updates for the new Navigation.
At any rate, it was a more comfortable drive back because I could extend the wheel out for an easy reach. I've got an appointment for next Tuesday and we'll see what happens.
I've had a frustrating time with my steering wheel this week. Sunday, I learned I would need to make a 750 mile drive to Idaho to attend a funeral. In preparation, I hopped in the car Sunday night to make a snack run. I noticed that while my seat moved with the change from the easy entry profile to my profile, the steering wheel didn't telescope back out to its normal position.
I played around with it and while it would move up and down, it would not telescope at all. Nothing. No sounds, no prompt to save settings etc. I called Tesla support to see if they could reset it but they couldn't. They suggested that I stop by the SC in the morning on my way out of town. Even after moving my seat forward, it was an uncomfortable reach that I was not looking forward to for 750 miles.
Monday morning, the SC quickly checked the steering wheel and couldn't get it to telescope either. They hooked up a computer and put it in diagnostic mode and tried to move it with the computer rather than the control on the column to see if it was a bad switch. Ultimately, they said they didn't have a quick fix and I'd have to drive it as is and they would replace the steering column when I got back.
Monday night, after arriving at my destination, I went back out to the car and after stepping on the break pedal, all of the screens flashed and then rebooted. Since then, the steering wheel now telescopes with the button but not with the profiles. It will move up and down with the profiles but not in and out.
I called Tesla support to give them the update. This sounds like a software issue to me and I asked that they trigger a firmware update to completely reinstall everything but they said they couldn't and that only the SC could. I called the SC the next day and they want to wait and have me bring it in first. I think they are tired of people trying to get firmware updates for the new Navigation.
At any rate, it was a more comfortable drive back because I could extend the wheel out for an easy reach. I've got an appointment for next Tuesday and we'll see what happens.
