Just had my 2016 model X served for 3 year service in Palo Alto service center and the experience is really below my expectation:
I guess I probably should have just cancelled the service package and pay someone else to do it.
- Nothing was communicated regarding what has been done in the service.
- No loan car was provided, only uber credit, per new policy.
- Car was not cleaned, per new policy.
- Expressed the concern about the potential issue with fender, no action was taken.
- They recently changed the service center close time from 6PM to 5PM, no notice was given.
I guess I probably should have just cancelled the service package and pay someone else to do it.