Temp tags expired, can't get new tags from Tesla

[JoeCool433]

I purchased a used Model 3 in July and picked it up from the Fremont Delivery Center. It has been 3 months and I have not received any title, registration or license plates from the California DMV. I contacted my delivery specialist at the end of August about this, and it took a month of my constantly calling/emailing him to finally get an answer from him that Tesla has lost the title for the car and has filed a replacement title request from the DMV. It will obviously take a lot longer to get the process completed and the temporary license/tags they gave me at delivery will expire.

My delivery specialist then promised me that I would get new temporary tags from Tesla in the meantime and that they would be FedEx'd overnight. It's been a almost a month since he made that promise. I have tried calling and emailing him every few days for weeks now, but he has continuously been stalling and hasn't provided me with any useful update. The last time I asked he didn't even bother to respond, and now my tags expire tomorrow.

Has anyone been through a similar experience and can you suggest how to deal with this? How can I escalate the issue? If I call Tesla, I get buried in automated voice messaging systems and can't ever reach someone who knows what they're talking about. Alternatively, can I go to the California DMV and register without a title? Thanks.

 

[jeffbco]

I purchased a used Model 3 in July and picked it up from the Fremont Delivery Center. It has been 3 months and I have not received any title, registration or license plates from the California DMV. I contacted my delivery specialist at the end of August about this, and it took a month of my constantly calling/emailing him to finally get an answer from him that Tesla has lost the title for the car and has filed a replacement title request from the DMV. It will obviously take a lot longer to get the process completed and the temporary license/tags they gave me at delivery will expire.

My delivery specialist then promised me that I would get new temporary tags from Tesla in the meantime and that they would be FedEx'd overnight. It's been a almost a month since he made that promise. I have tried calling and emailing him every few days for weeks now, but he has continuously been stalling and hasn't provided me with any useful update. The last time I asked he didn't even bother to respond, and now my tags expire tomorrow.

Has anyone been through a similar experience and can you suggest how to deal with this? How can I escalate the issue? If I call Tesla, I get buried in automated voice messaging systems and can't ever reach someone who knows what they're talking about. Alternatively, can I go to the California DMV and register without a title? Thanks.

How long a drive from SF to Fremont - ready for a road trip?

 

[JoeCool433]

How long a drive from SF to Fremont - ready for a road trip?

So just go there, you're saying? Happy to do so. I just don't want to deal with more stalling once I'm there.

 

[75Shappyt]

and again, you may get a tag, I would drive there

 

[JoeCool433]

and again, you may get a tag, I would drive there

Thanks, I appreciate the suggestions.

 

[GSBJackson]

If you financed through Tesla, they probably financed you through a true bank like US Bank, who actually holds the title. Tesla has been paid by US Bank. I suggest calling the bank and getting them to send you a copy of the title. Tesla no longer has the title.

 

[JoeCool433]

If you financed through Tesla, they probably financed you through a true bank like US Bank, who actually holds the title. Tesla has been paid by US Bank. I suggest calling the bank and getting them to send you a copy of the title. Tesla no longer has the title.

Thanks. I didn't finance actually, I paid cash.

 

[jeffbco]

No financing on mine either - delivery on 8/4, title and all other docs FedEx to me on 8/26.