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Terrible Chargepoint Customer Support

JPoldo

Member
Aug 13, 2017
361
238
Bonita,FL & Boston,MA
Has anyone received acceptable support from this company? If yes, how was it accomplished? Based on the poor responses received from numerous service requests, I would never purchase any of their products. I fear if there was a problem, they would ignore me.

I rent the use of one of their L2 chargers. At 30 amps, their charger voltage drops to 194v. My instrument display reports a defective extension cord and safely rolls back current to 24 amp. The end result is 20% less charging.
 

ucmndd

Well-Known Member
Mar 10, 2016
7,037
13,823
California
Has anyone received acceptable support from this company? If yes, how was it accomplished? Based on the poor responses received from numerous service requests, I would never purchase any of their products. I fear if there was a problem, they would ignore me.

I rent the use of one of their L2 chargers. At 30 amps, their charger voltage drops to 194v. My instrument display reports a defective extension cord and safely rolls back current to 24 amp. The end result is 20% less charging.

Ive had a few problems charging before where I got charged the session fee to start the charge but no actual electrons flowed. Emailed their support and they were quick to reverse the charges no questions asked.

Part of the problem with their support model is many of the stations are fully owned by property owners, so all they can do in cases like this is pass on the info to the landlord.
 

Kandiru

Active Member
Oct 20, 2014
1,274
492
USA
I had all but good luck, even their mobile app FAQs were useful after I had forgotten to turn NF back on to be able to activate charging.
 

Joelgjr

Member
Mar 24, 2018
429
563
Westlake Village, CA
Yea we’ve had fantastic experiences. One time it was 3am and we pushed our Chevy Spark EV to a ChargePoint after running out of juice. They wouldn’t start because the property owner disabled them after hours. They felt bad for us and made an exception and turned them on remotely for us to charge.
 

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