I scheduled my delivery at 3pm 9 May. I have waited 3+ hours till 6pm for my new model X and finally they told me it is being repaired and cannot provide an estimated delivery date. I was being left out in the service centre. I got to communicate with many staff to understand why my car was broken down. No one updated me the progress and I got to asked many times to get an answer. They just asked me to keep waiting. After 3 hours, no ETA can be provided. The delivery manager said they provide a taxi for me to go home. Until I request for a loaner then they provided me a model S loaner. Here are the reasons they provided in chronological order: 9 May 1. The car cannot reboot itself and need a software update. 2. The 17” monitor display broken, got to be replaced, parts available locally and can be fixed in 1 to 2 days. 10 May 3. At 10am, I called delivery manage for an update. He told source of the problem still not found, I requested an update at 3pm. 4. At 3pm, the delivery manager finally called and said the car’s computer will need to be replaced. They ordered parts from US and will take 1 to 2 weeks. I asked how about the monitor, which computer or MCU? The delivery manager has no clue and I asked to speak to service technician directly, he denied my request. 5. At around 8pm, it is finally confirmed only MCU will be replaced and these are only parts ordered from the US. To get these answers, I have called 10+ times. Both delivery specialist and delivery manager did not take my call most of the time. I left voicemail and voice mail full. I called another Tesla staff phone number in order to reach them to have a conversation. It’s been a terrible experience, I have been actively chased Tesla for my car status update while there’s lack of communication within Tesla and with me. The service provided was far below expectation. As a high tech company, diagnosis of a new car problem take days. There's seems to be no quality check prior to delivery. All these added up were my furstration with Tesla.