Cliff notes: If you plan to install a Solar City / Tesla Energy system on your house and EVER plan to move, find a different company.
Caveat: I'm a huge Tesla fan, own 2 vehicles and (formerly) their solar array. Their service has always been terrible since day 1 but I figured the product advantages outweigh the inconvenience.
Now my story about the solar array, they messed up the transfer so bad that I feel like I to take time out of my busy day to post about it. They somehow assigned 250+ transfers to one person (poor dude) who was so overloaded he would either take forever to respond or wouldn't at all. I gave them a HUGE amount of notice before selling the house, almost 3 months before we even listed it because I knew they were backlogged (again changing my own routine/pattern to try to accommodate Tesla) and they still foxed it up. It took 4 months after the sale to transfer with daily calls and pestering by myself and the new homeowner. I sold the house to a friend so we both were aligned in calling Tesla and trying to get it sorted. This whole experience has soured him so much on Tesla as a company that he cancelled his plans to buy a Model 3. I finally just stopped paying for the lease after making a few payments on a house I didn't even own and never heard anything back from them... so in hindsight, if you're doing a transfer just stop paying the lease as soon as the house is sold and let them deal with it. They probably won't even come back and try to collect anything.
Caveat: I'm a huge Tesla fan, own 2 vehicles and (formerly) their solar array. Their service has always been terrible since day 1 but I figured the product advantages outweigh the inconvenience.
Now my story about the solar array, they messed up the transfer so bad that I feel like I to take time out of my busy day to post about it. They somehow assigned 250+ transfers to one person (poor dude) who was so overloaded he would either take forever to respond or wouldn't at all. I gave them a HUGE amount of notice before selling the house, almost 3 months before we even listed it because I knew they were backlogged (again changing my own routine/pattern to try to accommodate Tesla) and they still foxed it up. It took 4 months after the sale to transfer with daily calls and pestering by myself and the new homeowner. I sold the house to a friend so we both were aligned in calling Tesla and trying to get it sorted. This whole experience has soured him so much on Tesla as a company that he cancelled his plans to buy a Model 3. I finally just stopped paying for the lease after making a few payments on a house I didn't even own and never heard anything back from them... so in hindsight, if you're doing a transfer just stop paying the lease as soon as the house is sold and let them deal with it. They probably won't even come back and try to collect anything.