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Terrible service at LA Centinela

jleonar1

Member
Nov 8, 2016
74
37
Playa Vist CA 90094
My 2016 Model X has the dreaded yellow border. HW2. I got service appointment for 2 weeks ago and when I show up for service they say sorry, machine is broken. Of course they didn’t call. Tech offered to do HW3 when I came back in a week later to fix screen. I show up today and they say oh, the tool is broken. I was visibly upset. Asked about HW3 and she said no I wasn’t on the list yet.
I’ve got a deposit on Model Y but really want to buy another X with all the updates but no way will I buy another Tesla if they can’t get their service figured out and also resolve the upgrade on HW3.
She’s calling back today. Not sure why. I’m really disappointed.
 

r0xx0r

Member
Jul 9, 2016
436
335
CA
My 2016 Model X has the dreaded yellow border. HW2. I got service appointment for 2 weeks ago and when I show up for service they say sorry, machine is broken. Of course they didn’t call. Tech offered to do HW3 when I came back in a week later to fix screen. I show up today and they say oh, the tool is broken. I was visibly upset. Asked about HW3 and she said no I wasn’t on the list yet.
I’ve got a deposit on Model Y but really want to buy another X with all the updates but no way will I buy another Tesla if they can’t get their service figured out and also resolve the upgrade on HW3.
She’s calling back today. Not sure why. I’m really disappointed.
HW3 for AP2.0 car? Might be in 2021.
 

BulldogsRus

Member
Nov 12, 2018
608
357
Boston
My 2016 Model X has the dreaded yellow border. HW2. I got service appointment for 2 weeks ago and when I show up for service they say sorry, machine is broken. Of course they didn’t call. Tech offered to do HW3 when I came back in a week later to fix screen. I show up today and they say oh, the tool is broken. I was visibly upset. Asked about HW3 and she said no I wasn’t on the list yet.
I’ve got a deposit on Model Y but really want to buy another X with all the updates but no way will I buy another Tesla if they can’t get their service figured out and also resolve the upgrade on HW3.
She’s calling back today. Not sure why. I’m really disappointed.
Sounds like the McDonalds ice cream machines!
 

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