After almost one year of owning a Model S, all interactions with the Tesla Hong Kong service centre were professional, efficient and courteous from their side. To compare with other brands I have experience with, they are same or better than Lexus or Toyota in Hong Kong. Tesla's service is lightyears better that BMW here.
My last contact with the Tesla service centre was this morning to book an appointment for the annual checkup. Holding time was 5 minutes until I got someone on the line. Not great but acceptable. They noted my request and suggested to call me back. I asked to talk to a service assistant right away, as I don't want to be called back. They connected me right away. Holding time about 15 seconds.
I scheduled the appointment for early December. What's a bit strange though, that they request 2-3 days for this annual checkup.
Without a car for 2-3 days?? I mean part of the sell was the ease or lack of maintenence, I always insisted I bring it in first thing in the morning and get it back same day for regular maintenance on my ICE cars.....