Ordered a MY on 4/15, fast forward to 11/22 where my EDD was 12/5-12/31. That morning I also submitted my loan application to my CU and by the afternoon I was provided a VIN and requested to schedule my delivery for my now EDD of 11/23-12/2. Ok that was unexpected, now I need to scramble.
At this point I'm waiting to be approved for the loan before completing the "3rd party financing" section of the pre-delivery tasks. I end up waiting a full day.
11/23, I'm getting spammed texts to schedule my delivery and my EDD has been bumped to 11/24-11/30 but by late afternoon I did get the alert that I was approved for the loan. Still no MVPA, so I kept waiting. That night I then realize I need to enter the lender information in the app so I go to do that and my luck, the app is bugged and I cannot access the pre-delivery tasks. The blue button only says "Go to Account" and takes me directly to the Tesla website which was no help.
I decide to wait for the app to become functional again, and it's now Thanksgiving. I get another automated text saying I need to schedule delivery by 4PM on 11/25 or I will lose my car. I messaged them with details about the situation but as expected, no response on a holiday. Tesla app still broken.
Now it's the morning (today) and I ask them if I can delay my delivery as I have not received my MVPA and the app is broken. I get a text back saying that they can complete the MVPA for me if I provide the lender information and the loan amount. I did this and was returned the MVPA. MVPA was sent to the CU today around noon but I have not heard back yet. I have also explained the situation to them and asked for their process to be expedited.
I have been chatting with my SA more today and they said the latest they can hold it for is until 11/30. If I request a 7 day hold, they can release the VIN and it can be sold so someone else.
So needless to say, things are not looking good. It really sucks that it came to this as I've been preparing for so long and doing my research and I feel it was all for naught. I should have known to fill out the lenders information but I wanted to wait until I got approved before I did that and then things went South. There have been a handful of times since my order where the app broke and I couldn't access my pre-delivery tasks or see my EDD. It had to happen again at the worst possible time. Thanksgiving landing right in the middle of this didn't help either. If I had submitted the lender information earlier it might have helped but it's hard to say. I really didn't wait that long before the app crapped out on me.
Likely wont know more until Monday. Hopefully I can get everything sorted before the 30th but I am not holding my breath. If this falls through I'll likely be having to look elsewhere for a car.
Thanks for reading.
At this point I'm waiting to be approved for the loan before completing the "3rd party financing" section of the pre-delivery tasks. I end up waiting a full day.
11/23, I'm getting spammed texts to schedule my delivery and my EDD has been bumped to 11/24-11/30 but by late afternoon I did get the alert that I was approved for the loan. Still no MVPA, so I kept waiting. That night I then realize I need to enter the lender information in the app so I go to do that and my luck, the app is bugged and I cannot access the pre-delivery tasks. The blue button only says "Go to Account" and takes me directly to the Tesla website which was no help.
I decide to wait for the app to become functional again, and it's now Thanksgiving. I get another automated text saying I need to schedule delivery by 4PM on 11/25 or I will lose my car. I messaged them with details about the situation but as expected, no response on a holiday. Tesla app still broken.
Now it's the morning (today) and I ask them if I can delay my delivery as I have not received my MVPA and the app is broken. I get a text back saying that they can complete the MVPA for me if I provide the lender information and the loan amount. I did this and was returned the MVPA. MVPA was sent to the CU today around noon but I have not heard back yet. I have also explained the situation to them and asked for their process to be expedited.
I have been chatting with my SA more today and they said the latest they can hold it for is until 11/30. If I request a 7 day hold, they can release the VIN and it can be sold so someone else.
So needless to say, things are not looking good. It really sucks that it came to this as I've been preparing for so long and doing my research and I feel it was all for naught. I should have known to fill out the lenders information but I wanted to wait until I got approved before I did that and then things went South. There have been a handful of times since my order where the app broke and I couldn't access my pre-delivery tasks or see my EDD. It had to happen again at the worst possible time. Thanksgiving landing right in the middle of this didn't help either. If I had submitted the lender information earlier it might have helped but it's hard to say. I really didn't wait that long before the app crapped out on me.
Likely wont know more until Monday. Hopefully I can get everything sorted before the 30th but I am not holding my breath. If this falls through I'll likely be having to look elsewhere for a car.
Thanks for reading.
