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Discussion in 'Tesla, Inc.' started by Tozla, Jun 6, 2017.
Anyone having a problem connecting to their car via the Tesla app?
yes I am
Ok so it's not just me.
I'm on day 4 with my X. I thought the novelty of my excessive checking of the app may have broken something.
Yup, "unknown error"
I'm having the same issue.
I logged out of the app and then kept getting errors about incorrect username and password when attempting to log back in. I deleted and reinstalled the app and can still not log in.
I called Tesla in Brooklyn they were initially not very helpful: "you need to reset your password, sir!!"
but then when I explained to them (for the 3rd time) that I was able to access the MyTesla page on my desktop without issue, they relented and said they are having connectivity issues.
they asked me to "call back tomorrow"
but at least I know it's not a problem on my end.
Seems to be working again. Crisis averted.
Yup, back online
I'm back on too.. thanks for the update guys!
recently I was having issues with being able to connect, a reboot and all was well.
Lets all start a rumor to go out of control:
Today Tesla changed their vehicle access server to a new set of servers to coincide with the latest release of "Silky Smooth" firmware to be released (soon)
the truth is that it was caused by russian hacking
More "fake" news!!!
I don't understand why so many people panic because there's a temporary loss of service. Its either at&t or your carrier, or the Tesla servers. It happens from time to time. It happens alot less the last couple of years than it did in '12 and '13. But its not the only thing that sometimes it down. Why does everyone get so upset and rush to the forum to ask, Is it me?
I dont understand why some people call a simple question about connectivity issue a
? Why some people assume that
It's a simple question to determine the next logical troubleshooting step - why is it so hard to understand for some people?
Because if you've done nothing recently on your side of the comm, its most likely not you or your equip. Before they jump on the forum and start asking - stop, calm down and be a little bit patient. There ought to be a rule that no one post asking if they too are disconnected until 24 hours like a missing person.
There ought to be a rule preventing people from idiotic complaining...