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Tesla App Connection Problem

Discussion in 'Tesla, Inc.' started by Tozla, Jun 6, 2017.

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  1. Tozla

    Tozla Member

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    Anyone having a problem connecting to their car via the Tesla app?
     
  2. ma47

    ma47 Member

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    Orange County, CA
    Yes
    yes I am
     
  3. Tozla

    Tozla Member

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    Ok so it's not just me.

    I'm on day 4 with my X. I thought the novelty of my excessive checking of the app may have broken something. :D
     
  4. MasterT

    MasterT Member

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    Yup, "unknown error"
     
  5. Galve2000

    Galve2000 Member

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    I'm having the same issue.

    I logged out of the app and then kept getting errors about incorrect username and password when attempting to log back in. I deleted and reinstalled the app and can still not log in.

    I called Tesla in Brooklyn they were initially not very helpful: "you need to reset your password, sir!!"

    but then when I explained to them (for the 3rd time) that I was able to access the MyTesla page on my desktop without issue, they relented and said they are having connectivity issues.

    they asked me to "call back tomorrow"

    but at least I know it's not a problem on my end.
     
  6. Tozla

    Tozla Member

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    Seems to be working again. Crisis averted.
     
    • Informative x 1
    • Like x 1
  7. MasterT

    MasterT Member

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    Yup, back online
     
  8. Galve2000

    Galve2000 Member

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    I'm back on too.. thanks for the update guys!
     
  9. kort677

    kort677 Banned

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    recently I was having issues with being able to connect, a reboot and all was well.
     
  10. boonedocks

    boonedocks Member

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    Lets all start a rumor to go out of control:

    Today Tesla changed their vehicle access server to a new set of servers to coincide with the latest release of "Silky Smooth" firmware to be released (soon)
     
    • Funny x 1
  11. kort677

    kort677 Banned

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    the truth is that it was caused by russian hacking
     
  12. boonedocks

    boonedocks Member

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    More "fake" news!!! :) :) :)
     
  13. Akikiki

    Akikiki A'-Lo-HA ! y'all

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    I don't understand why so many people panic because there's a temporary loss of service. Its either at&t or your carrier, or the Tesla servers. It happens from time to time. It happens alot less the last couple of years than it did in '12 and '13. But its not the only thing that sometimes it down. Why does everyone get so upset and rush to the forum to ask, Is it me?
     
  14. MasterT

    MasterT Member

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    I dont understand why some people call a simple question about connectivity issue a
    ? Why some people assume that
    ?
    It's a simple question to determine the next logical troubleshooting step - why is it so hard to understand for some people?
     
  15. Akikiki

    Akikiki A'-Lo-HA ! y'all

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    Because if you've done nothing recently on your side of the comm, its most likely not you or your equip. Before they jump on the forum and start asking - stop, calm down and be a little bit patient. There ought to be a rule that no one post asking if they too are disconnected until 24 hours like a missing person.
     
  16. MasterT

    MasterT Member

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    There ought to be a rule preventing people from idiotic complaining...
     
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