Tesla App Connectivity Issues 2019-09-02

[AW9nineteen]

Moderator note: Merging posts from two (maybe more if I encounter them) threads on this same topic, which has to do with app connectivity on 2 September 2019.

Few days with the car and the wife gave me crap because the screen shut off while she was driving. Came back on of course, but still. Currently the app isn’t working. Does anyone know what this means?

 

[outdoors]

Few days with the car and the wife gave me crap because the screen shut off while she was driving. Came back on of course, but still. Currently the app isn’t working. Does anyone know what this means?

App is currently down system wide. Not your car. Has happened before if you look at this thread and previous posts within.

App shows "Temporary maintenance: Please try again later"

 

[lennieorr]

Is the app down? Been unable to login all afternoon.

 

[MarkDFW]

Same here

 

[DriveMe]

Yes. There are several threads about that already!

 

[DCEV]

Is anyone else having connectivity issues with the Tesla App? I have not been able to connect to the car all evening. I've tried rebooting both my Android Note 8 plus the car and still the Tesla App can't connect to the car.

I tried turning WIFI on and off and still no Tesla App connectivity. With both WIFI on and off, I was able to use the car's Web browser so I know the car has Internet connectivity but the Tesla App still is not able to connect.

Is there some issue that affects just me or are others having issues?

Anything else I can do to troubleshoot or get this to work?

 

[ucmndd]

https://teslamotorsclub.com/tmc/threads/tesla-app.164896/

What’s This Mean?

 

[ucmndd]

Tesla Ap Down?

Is the Server for the Tesla mobile app down?

Tesla App not able to connect or link to my Model 3--Help

 

[DCEV]

https://teslamotorsclub.com/tmc/threads/tesla-app.164896/

What’s This Mean?

Thanks! Good to know it's not just me.

Looks like they took Labor Day Off. They deserve some time off so they can rest up to fix the music player!

 

[ucmndd]

Thanks! Good to know it's not just me.

Looks like they took Labor Day Off. They deserve some time off so they can rest up to fix the music player!

They can’t even get the app to resume properly...

 

[mjptech]

Mine just came back, having been inoperable since roughly 1030 (Pacific). I'm back up and running after a reboot maybe 10 minutes ago (2045) while I'm currently supercharging

 

[EldestOyster]

Note to moderator: Keep clicking on "Whats New"--you'll find them! I see 8 topics so far.

 

[18_Mdl_P3D]

Moderator note: Merging posts from two (maybe more if I encounter them) threads on this same topic, which has to do with app connectivity on 2 September 2019.

Few days with the car and the wife gave me crap because the screen shut off while she was driving. Came back on of course, but still. Currently the app isn’t working. Does anyone know what this means?

I too have the same issue. Did a reset on the car - didn't think i was going matter, and it didn't - the car seems to be fine, but the app won't connect.

 

[Lhshockey24]

There has been significant turnover on the network team. These outages don’t surprise me. The people who would typically be all hands on deck whenever there’s an issue are no longer there. I suspect we will see outages like this over the next several weeks.

 

[PhilDavid]

There has been significant turnover on the network team. These outages don’t surprise me. The people who would typically be all hands on deck whenever there’s an issue are no longer there. I suspect we will see outages like this over the next several weeks.

I wish the App had the capability to display some type of an outage message when this happens rather than taking forever to timeout.

At least this way you know what the issue is.

I feel bad for the poor people who have to answer the Tesla Support phone number...

 

[boaterva]

The app did, for me. It said ‘maintenance’ about half the time. No idea what causes that. As I posted in one of the threads they added that after one weekend (last summer? 2018?) when it was down for a weekend and they probably got thousands of phone calls.

The problem is/was the app would work for the Model 3 but if you saw the message and logged out you were screwed as you couldn’t log in and then it would NOT work for the 3. Time to find your cardkey which some don’t carry with them.

But in general ‘unknown error’ is alwayS on Tesla’s side so carry on.

I thought they had a switch to have it say ‘maintenance’ but it could be automatic to stop the phone calls.

 

[BigNick]

Still b0rked as of 09:25 EDT (New York time).

 

[Ken7]

No problem here at 9:31am in NY. I'm using an iPhone and perhaps posters should be specific if they're seeing the issue on Android or OIS.

 

[GreenT]

I wish the App had the capability to display some type of an outage message when this happens rather than taking forever to timeout.

At least this way you know what the issue is.

I feel bad for the poor people who have to answer the Tesla Support phone number...

What Tesla Support phone number?
Is the app considered mission critical? I rarely used it except to pre-A/C the car. Otherwise used the the fob.

 

[tranzndance]

Still b0rked as of 09:25 EDT (New York time).

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