TMC Podcast #11 will stream live Saturday at 1PM PDT. We will be joined by special guest JT Stukes, a former engineer at Tesla. You can watch it live and participate in the chat on YouTube. We will addressing viewer comments and questions. For more information, follow the TMC Podcast #11 thread.
Tesla App server is down again and Customer service has no idea what’s wrong or when it will be back up. It is sad that an innovative data company cannot even communicate system failure issue to their customers.
If they have updated the API hopefully they had added scheduled charging from the app! I know TeslaFi does it etc but that works by sending a signal at the required time from TeslaFi to the car rather than actually setting the scheduled charging time on the car itself.
I don’t know why you would think information/issue should not be communicated across all call center?!? It is super easy for HQ to setup a email distribution for global call centers and keep them inform when thousands of customer call. A customer centric company should inform customers on status whenever there is a failure! Any sizable company has IT server disaster recovery plan. If it is schedule upgrade or maintenance then they should inform users ahead of time.
Past good performance does not entitle them to give bad service to a function/feature of the car! We purchase the car with this function and I expect it to work as stated.
As a fan and customer of the company, we should not make excuses for Tesla. Instead, we should push them to be accountable just like any other services or product in order for the company to be successful.