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Tesla App Down Again And CS has no idea what’s wrong

Discussion in 'Hong Kong' started by Rayhk, May 8, 2018.

  1. Rayhk

    Rayhk Member

    Joined:
    Jun 19, 2017
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    Hk
    Tesla App server is down again and Customer service has no idea what’s wrong or when it will be back up. It is sad that an innovative data company cannot even communicate system failure issue to their customers.
     
  2. Rayhk

    Rayhk Member

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    Surprise Tesla don’t have a backup server for disaster recovery...most company should have it.
     
  3. Exiom

    Exiom Member

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    Nov 29, 2017
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    Hong Kong
    Tesla API is handled by the HQ... so you can't really expect local service centres to know what went wrong (if anything) and when it will be back to normal...

    It's only in recent weeks that the API service has seen much down time... perhaps they are implementing some changes...

    It is unfair to assume something went wrong... besides the mobile app is not something you should rely on as a substitute for the actual keyfob. It was never intended to be so.
     
    • Disagree x 1
  4. Asterix187

    Asterix187 Member

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    England
    If they have updated the API hopefully they had added scheduled charging from the app! I know TeslaFi does it etc but that works by sending a signal at the required time from TeslaFi to the car rather than actually setting the scheduled charging time on the car itself.
     
  5. Rayhk

    Rayhk Member

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    All your statements are just fanboy excuses.

    I don’t know why you would think information/issue should not be communicated across all call center?!? It is super easy for HQ to setup a email distribution for global call centers and keep them inform when thousands of customer call. A customer centric company should inform customers on status whenever there is a failure! Any sizable company has IT server disaster recovery plan. If it is schedule upgrade or maintenance then they should inform users ahead of time.
    Past good performance does not entitle them to give bad service to a function/feature of the car! We purchase the car with this function and I expect it to work as stated.
    As a fan and customer of the company, we should not make excuses for Tesla. Instead, we should push them to be accountable just like any other services or product in order for the company to be successful.
     
    • Like x 2
  6. kinho

    kinho Member

    Joined:
    Nov 24, 2016
    Messages:
    52
    Location:
    Hong Kong
    App is up and running as of 11:34am local time.
     

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