Tesla App Down Again And CS has no idea what’s wrong

Tesla App server is down again and Customer service has no idea what’s wrong or when it will be back up. It is sad that an innovative data company cannot even communicate system failure issue to their customers.

 

Surprise Tesla don’t have a backup server for disaster recovery...most company should have it.

 

All your statements are just fanboy excuses.

I don’t know why you would think information/issue should not be communicated across all call center?!? It is super easy for HQ to setup a email distribution for global call centers and keep them inform when thousands of customer call. A customer centric company should inform customers on status whenever there is a failure! Any sizable company has IT server disaster recovery plan. If it is schedule upgrade or maintenance then they should inform users ahead of time.
Past good performance does not entitle them to give bad service to a function/feature of the car! We purchase the car with this function and I expect it to work as stated.
As a fan and customer of the company, we should not make excuses for Tesla. Instead, we should push them to be accountable just like any other services or product in order for the company to be successful.