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Tesla App eligible upgrades says FSD...but I have that...I think?

shaefer

Member
Jun 22, 2020
29
28
Augusta, GA
Starters: got my vehicle in late December 2019 used from Tesla. Vehicle details: late 2016 build 75D, HW2.0, MCU 1. When I was shopping on Tesla used site the vehicle details said "Full Self Driving Capability". On the "window sticker" it said the same thing. I knew that, based on the build date, the car wouldn't have had this new but rather as a later upgrade.

When I spoke with my Tesla advisor during the buying process and after I had put down my deposit I asked whether "Full Self Driving Capability" meant that it had FSD or if it meant that I "could" have FSD in the future. He said he would check on it, but I never heard back. Told them specifically that this was a deal maker/breaker. Still nothing. As I went through the buying process and getting insurance and everything worked out before pickup I still wasn't able to get confirmation one way or the other. Then I went to Atlanta to pick up the car. Before signing any paperwork I asked the service tech who was walking me through everything the same question - does this have FSD? He went into the Autopilot settings and checked all the features and told me yes. Even went on to explain what that meant (warnings and caveats and all that, as well as cool stuff). Signed paperwork, drove home, used FSD features, was thoroughly imperssed, etc, etc.

And then...perusing the Tesla App I notice that FSD is an available $4000 upgrade. All of the features that it lists are features I already have. Figure it's just a thing with the app. Then I see that there is an HW3.0 free upgrade for FSD cars. I go and check, now my Tesla page says Enhanced Autopilot. At NO time did anyone disclose that this was EAP and not FSD and that I might have to pay thousands of dollars for this. Literally would have been a deal breaker at the time.

I guess what I'm asking is, does anyone else know about this same kind of thing, have any experience with this? Do I actually have FSD and the build sheet on the website just doesn't reflect that? I feel kind of lost and a little misled.

Thanks for the advice.
 

krsgio

Member
Nov 8, 2018
444
440
Colorado
I think Tesla is the only one that knows if someone paid for the FSD prior to you purchasing it but Tesla being Tesla is probably going to want to double dip that cost on to you. AP2.0 cars are barely just now getting the FSD upgrades done so it's highly unlikely you actually have the full 'FSD' until you have that computer upgrade and optional MCU1 -> MCU2 upgrade done.
 

shaefer

Member
Jun 22, 2020
29
28
Augusta, GA
Thanks, and that was sort of my concern. I did a LOT of research about this before buying. I knew I was only going to go used based on the price and so I wanted to "future proof" my car with exactly certain options. MCU wasn't a deal breaker, but HW and FSD was. I knew I was going to pay more for a car that already had the FSD upgrade (at least I assumed I would) and that is exactly what I was led to believe I was doing. I literally would not have purchased this exact vehicle and I would have waited if I had known. I won't foreclose the possibility that I'm missing something or that Tesla will honor it if not. I'm scheduled for the HW3.0 upgrade this Friday, so we'll see. That's what got me looking into this.
 

jmaddr

Active Member
Mar 29, 2019
1,071
1,072
Florida
Could you possibly have EAP - enhanced auto pilot? EAP is half-way between AP and FSD and includes automatic lane changes and standard summon. They offered it before sometime April-is 2019 so your 2016 could have it. They removed it due to exactly this issue as even salespeople and delivery specialists can get it wrong. I could easily see and delivery specialist opening up the "driving" menu and seeing the EAP options and confirming you have FSD. The reason is FSD and EAP had zero difference then, feature wise....

You can find out sure by visiting your account on Tesla.com. Sign in, choose manage, choose details. In the specs portion you should either see autopilot, enhanced auto pilot, or full self driving (or none). Hopefully you have FSD listed there and all is good. If not, unfortunately the word of the delivering specialist is not material unless that's documented somewhere. Only what's recorded on the sale documents is material. Here is what mine says (I don't have EAP or FSD):

upload_2020-6-22_11-25-35.png
 

shaefer

Member
Jun 22, 2020
29
28
Augusta, GA
Could you possibly have EAP - enhanced auto pilot? View attachment 554797

Yes, that is what it says on my page - Enhanced Autopilot. That's a large part of my frustration. When I was buying the car, and before I signed any paperwork or had a "page" to even check I was told that the car was FSD. It was one of about four reasons why I chose THIS car over many many many others I considered in the months long search.

Is there any kind of recourse for this? I have an appointment for the HW3.0 upgrade, but only after making that appointment was when I learned (or rather "strongly suspected" after doing some research) that I don't actually have an FSD car.
 

jmaddr

Active Member
Mar 29, 2019
1,071
1,072
Florida
Wow. You are in a bad spot, sorry. One more thing to check. Check your "glovebox" section of your accounts and you should have an electronic copy of the window sticker. Does that also say EAP and not FSD? If it does, you are going to be in a spot of he said, she said while the legal documents show something else. See what you can do.
As I mentioned, I can TOTALLY see this happening as those delivery specialists don't have the documents, they just look at what's the software says and there would be little difference between a 2016 EAP and FSD car in the software section in December of 2019. Looks like they need to be trained more or they will lost more customers to situations like this.
 

shaefer

Member
Jun 22, 2020
29
28
Augusta, GA
img1.png
img2.png
Just for what it's worth, these are the two build pages that I referred to where they say FSD capability. I searched EVERYWHERE for whatever was meant by "capability" - does that mean it HAS FSD or that it CAN have FSD if I pay for it? If so, why list it that way instead of saying "Enhanced Autopilot"? This is what got me asking in the first place and it was this question that the tech answered in the affirmative (yes, it has FSD) when I went to take delivery. Now I find out it is almost certainly EAP. I'll definitely try to keep this updated if I get any info.
 
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boaterva

Well-Known Member
Supporting Member
Apr 2, 2016
7,594
3,835
Northern Virginia, USA
So, both my current cars have FSD and on the upgrades page say ‘You have all the eligible upgrades’. And then under Purchased, Full Self Driving is listed.

As was discussed, I think you fell into the hole of the advisors that don’t know what they are reading. Sorry about that. If it had FSD, it would state those three and only those three words.
 
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croman

Well-Known Member
Nov 21, 2016
5,071
7,851
Chicago, IL
Just for what it's worth, these are the two build pages that I referred to where they say FSD capability. I searched EVERYWHERE for whatever was meant by "capability" - does that mean it HAS FSD or that it CAN have FSD if I pay for it? If so, why list it that way instead of saying "Enhanced Autopilot"? This is what got me asking in the first place and it was this question that the tech answered in the affirmative (yes, it has FSD) when I went to take delivery. Now I find out it is almost certainly EAP. I'll definitely try to keep this updated if I get any info.



View attachment 554827 View attachment 554828

That's all the proof you need. Contact your state AG if Tesla balks. Also consider arbitration since this is open and shut.
 
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Battpower

Active Member
Supporting Member
Oct 10, 2019
2,212
2,265
Uk
OP, I think you are in a really tough spot. I nearly got stuck in the same place, except my advisers said differently. They said capable means just that, capable. My purchase docs actually have two entries. FSD Capable and Full Self Driving on separate lines.

When I posted on here exactly that point in response to someone's question, I got shot down. FSD Capable means it has FSD. But that was not my original info after a dozen calls to different sales offices (UK) and that turned me away from several cars.


IMAG6940_1.jpg


This car actually had FSD. The exact wording of listings was not consistent across all cars for sale at that time.

I think there is a good chance your car has just EAP which at that time was virtualy feature identical with FSD so looking at the screen the tech may not have been able to tell easily.
 

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