Tesla app - false “rear passenger window down message?”

[tommytuna]

Hi - took possession of 2017 x 100 recently. My wife’s first real day cruising around with car- while she was out and parked, connected to Tesla app and saw sentry mode on but little status message saying rear window was down? She was shopping for an hour so quickly called her as it was snowing and told her to check.. she went to car and thankfully windows were fully up all around the car. Not even down a crack? Anybody see this before?

this also led me to discover that there is no way to initiate window up command from app? So bizarre as I can vent them but have to be in car to roll up?

 

[tommytuna]

Screen capture of message below

 

[Hblick48]

I keep getting the app message "rear passenger window open" and it isn't

 

[tommytuna]

Hopefully just a bug in the app vs windows actually being down.. this car is too smart sometimes

 

[Hotboy408]

i get same message right rear window not fully close..
i guess im not only one, software glitch huh

 

[Sandiegodoug]

We got it also, sporadically.

 

[Bacalao]

I got one last night too. Did not enjoy getting out of bed to check it out.

 

[Les236]

Haven't seen that, but yes, can vent and not close. Not sure if it is a safety thing or what. Many have complained. I understand it is possible with a 3rd party app, so hopefully they'll add it.

 

[P85_DA]

This is a bug I have seen last two releases I reported it LOL ...but my windows are never open ​

 

[DCGOO]

Hi - took possession of 2017 x 100 recently. My wife’s first real day cruising around with car- while she was out and parked, connected to Tesla app and saw sentry mode on but little status message saying rear window was down? She was shopping for an hour so quickly called her as it was snowing and told her to check.. she went to car and thankfully windows were fully up all around the car. Not even down a crack? Anybody see this before?

this also led me to discover that there is no way to initiate window up command from app? So bizarre as I can vent them but have to be in car to roll up?

Not having window up control is purely a safety feature. If you were parked somewhere far out of site, you certainly would not want to raise the window crushing the hand of 12 year old looking inside. Nope, forcing you to go to the car to close anything, is the right thing to do. At least you got the reminder!

 

[andrewdtran]

We’re getting ready to take delivery of our Model X and I got the same message too

 

[Art VandeIay]

Hi - took possession of 2017 x 100 recently. My wife’s first real day cruising around with car- while she was out and parked, connected to Tesla app and saw sentry mode on but little status message saying rear window was down? She was shopping for an hour so quickly called her as it was snowing and told her to check.. she went to car and thankfully windows were fully up all around the car. Not even down a crack? Anybody see this before?

this also led me to discover that there is no way to initiate window up command from app? So bizarre as I can vent them but have to be in car to roll up?

It's a common issue.

From time to time windows need to be recalibrated. Tesla even has the procedure listed in its website.

Just follow the steps listed here and the message should go away.

 

[tccartier]

Not having window up control is purely a safety feature. If you were parked somewhere far out of site, you certainly would not want to raise the window crushing the hand of 12 year old looking inside. Nope, forcing you to go to the car to close anything, is the right thing to do. At least you got the reminder!

A little off topic but on Model S I can close the rear hatch or the panoramic roof via the app if either are open. However I have no window control at all to vent or otherwise. ??

 

[Noodles]

I get it from time to time.

I just tap vent then close.

I feel like this thread has been posted before

 

[tommytuna]

Thanks for above - too bad you can't close windows from the app.

 

[bikeandsail]

I got the message saw the window was up and ran it down and up and message went away.

 

[DCGOO]

A little off topic but on Model S I can close the rear hatch or the panoramic roof via the app if either are open. However I have no window control at all to vent or otherwise. ??

Not from the app. The key fob can close the hatch, but the fob must relatively close to the vehicle for that to work.

 

[kpedraja]

It's a common issue.

From time to time windows need to be recalibrated. Tesla even has the procedure listed in its website.

Just follow the steps listed here and the message should go away.

I used to have this issue as well and can confirm that the suggested procedure to fix it works.

 

[tommytuna]

Did the calibration - all good today. Thx folks!

 

[Vaillant]

We have the same issue on the front passenger window on a 2017 X we purchased used in June. I’m glad I saw this thread! Just did the calibration, so hopefully the app notifications go away.