Tesla app keeps giving “No recent data available” error

[gnumeric]

Is anyone else having issues with their Tesla app where it can’t refresh and gives the “no recent data available” error at the bottom? This started yesterday for me.

I can connect to the Powerwall gateway directly in a browser and everything looks good. It’s just the Tesla app having issues.

 

[woferry]

No, the app has been working fine for me.

 

[Dukeybootie]

I had this problem last night between 9-10pm; never had it happen before. Woke up around 2am to use the bathroom and it had resolved. No issues since.

 

[trbeals]

I noticed this problem today as well. Looks like it last synced April 8. I can connect to the Tesla Energy Gateway locally, so my guess is Tesla is having server issues.

 

[jakestgermain]

If I clear the cache on the app it will update for awhile but it keeps getting stuck. I thought it was my system today but maybe they are having server issues

 

[charlesj]

If I clear the cache on the app it will update for awhile but it keeps getting stuck. I thought it was my system today but maybe they are having server issues

How do you clear cache on a smart phone? For future reference when I am up and running.

 

[jakestgermain]

How do you clear cache on a smart phone? For future reference when I am up and running.

Do you have an Android?

 

[Pale_Rider]

Yup, same issue here...=\

 

[jakestgermain]

Yup, same issue here...=\

Same as me or the OP?

 

[GarryNY]

Yes. Same issue. Often not updating for an hour or so and then catches up. It’s as if the app is connecting to the server once in a while instead of constantly. Problem started around April 9th

 

[jakestgermain]

Yeah like right now my app is showing making 6.8 while the gateway address is showing 8.1

 

[charlesj]

Do you have an Android?

Iphone app
Oops, I forgot Google is my buddy.

Found it.

Never used it before. Out of sight, out of mind

 

[jakestgermain]

It seems the app doesn't connect and get recent data from the Tesla servers or there is a lag and I am not getting real time data

 

[Chancellor32]

Same issues here. Been off and on for a few days now.

 

[aesculus]

FWIW at this time mine are in sync and update both in fraction of a second. Have both wifi and cellular connections but not ethernet.

 

[jakestgermain]

FWIW at this time mine are in sync and update both in fraction of a second. Have both wifi and cellular connections but not ethernet.

Mine will work for 10-15 minutes and then stop. Keep it on and see if it stops updating real time

 

[charlesj]

.... Keep it on and see if it stops updating real time

Does imaginary time count?

 

[aesculus]

Mine will work for 10-15 minutes and then stop. Keep it on and see if it stops updating real time

I don't seem to have this issue best I can tell but I did not sit there for hours but did come back from time to time and all was OK.

 

[AnthonyB]

I've been getting same "No recent data available" on both my Android phone and tablet for the last couple of weeks.
Tried clearing Tesla App cache and data but made no difference.

My battery is running fine and I can connect to it via browser (I have my battery connected to my WiFi network as well as mobile data) and I have the PVOutput service polling it for data and pushing it to PVOutput reliably.

Interestingly, I have a homegrown app sitting in Azure that also pulls battery data via the API and it was last successful on Friday 10 April at 23:40 (UTC+10)

Watching the DNS logs for my phone on my local wifi network, I can see it successfully querying owner-api.teslamotors.com but I still get the error.

 

[AnthonyB]

..and just like that mine is now working again.
According to my Azure based app it started working on Tues 14 April at 05:30 (UTC+10)