Tesla App - My home is no longer in your account

[houser2021]

I had my tesla inverter replaced and every time I open the tesla app it complains that it can’t find my old inverter. Anyway to fix this? Support seems clueless

 

[MorrisonHiker]

Did you try logging out of the app and then logging back in?

 

[sorka]

I had my tesla inverter replaced and every time I open the tesla app it complains that it can’t find my old inverter. Anyway to fix this? Support seems clueless

I assume they opened a ticket? It doesn't matter if they're clueless. Have them open a ticket and it should get to the right team. I seriously doubt your going to get an answer on the phone from a first level human.

Also, what is your zigbee showing? Is the red signal light on? Is this a Tesla inverter or SE? If SE did you log directly into the SE portal to see if it's showing up there?