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Tesla app now has Solar service option

jhn_

Member
Jan 21, 2021
49
37
United States
Is this new? Don’t remember seeing an option for “Service” at the bottom of this page before.
2A6F83C3-181A-4C8A-91C9-C9F758C3AC21.jpeg
 

wjgjr

Member
May 11, 2020
973
731
Silver Spring, MD
We've had 20.49.0 for about a week and the app version is 3.10.9 (released October 2020). It looks like they are turning on the functionality gradually and not opening it up for all customers at once.
This does seem like the answer - it is a Tesla/server-side setting whether you see it. It was just enabled for us in the last few days as well - don't know exactly when. As a solar roof + PW customer, it seems like that means it is probably rolling out to everybody now. Hopefully I won't have to use it, but it is nice to have that option available.
 

aesculus

Still Trying to Figure This All Out
May 31, 2015
4,301
2,460
Northern California
I could have used it recently but I did the old fashioned thing and called my project manager (not advisor) directly from the cell phone number he gave me before. :D
 

jboy210

Supporting Member
Dec 2, 2016
4,640
2,887
Northern California
Nice. This is much better than hanging on hold for hours. I just used it to request some documentation on my install. We will see if it works better than calling.
 
Last edited:

charlesj

Active Member
Oct 22, 2019
1,013
208
Monterey, CA
I just notice this as well. No idea when it arrived but I had the 20.49 for weeks now, but after the first mentions of the new version on the board here. Yes, it seems the roll out is gradual to areas.

Come to think of it, just thought it, anyone knows if Windows updates are handled similarly or to the whole web all at once? Perhaps the traffic would be too much?
 
Mar 1, 2021
77
19
San Diego, CA
I realized today that I only see the option on the Powerwall gateway screen, not on the separate solar production screen. Fortunately, it has service categories available for solar issues as well.

Mine doesn't have anything populated for solar production issues, I wonder how long you have to have the system before those options appear.
Screenshot_20210304-064310_Tesla.jpg
 

wjgjr

Member
May 11, 2020
973
731
Silver Spring, MD
Here's are the options I see after selecting Service from the gateway screen.
Those are the same I see, noting - as in your image - that you can only see the choices for one area at a time, and it always defaults back to system communications. (And, they do not customize for solar roof - still says "Damaged Panel(s)".)
 

jboy210

Supporting Member
Dec 2, 2016
4,640
2,887
Northern California
Has anyone else noticed that once you put in a request, and go back into the service option all it shows is your request with a "cancel" button? I guess you get one request at a time.
 

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