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Tesla app on android service section

RDoc

S85D
Aug 24, 2012
2,753
1,611
Boston North Shore
On my Samsung S9+, the Messaging part of the Service app shows the reply box at the bottom and when the keyboard comes up it covers the reply box. This only happens in the Tesla app. My messaging and other apps work without problems.

Also the black theme with grey text is very difficult to read in bright light. There seems to be no way to change it.
 
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Seymour Sharp

Supporting Member
Supporting Member
Dec 30, 2020
2
1
Oregon
On my Samsung S9+, the Messaging part of the Service app shows the reply box at the bottom and when the keyboard comes up it covers the reply box. This only happens in the Tesla app. My messaging and other apps work without problems.

Also the black theme with grey text is very difficult to read in bright light. There seems to be no way to change it.


I'm having the same problem on my Motorola G5. Also, there is no obvious way to actually send the message once you've (guessed at) typing it. Any ideas would be welcome.
 

Nashbirder

New Member
Jan 5, 2021
3
1
Tennessee
Well, this is a very old thread, but here it is 2021 - new Tesla Owner (first post on forum) - and I've got the same issues on the app on a pixel 5, running the very latest Android update. It also constantly shows that I have a new service message, when I don't. :-(
 

Nashbirder

New Member
Jan 5, 2021
3
1
Tennessee
Well, this is a very old thread, but here it is 2021 - new Tesla Owner (first post on forum) - and I've got the same issues on the app on a pixel 5, running the very latest Android update. It also constantly shows that I have a new service message, when I don't. :-(

oops - was mistaking "joined" date on users for the post date. duh.
 

KArnold

Member
May 21, 2017
595
551
Columbus OH
Is there another way to have a conversation with Service ... email, voice? Anybody?
Here in Columbus, Ohio the local SC has an email address where they respond promptly. That's my first "go to" to get service. Or maybe a local Facebook page - here at least one of the mobile tech's are active there. Generally it's pretty easy to at least chat via email here.
 

stopcrazypp

Well-Known Member
Dec 8, 2007
10,774
5,687
Well, this is a very old thread, but here it is 2021 - new Tesla Owner (first post on forum) - and I've got the same issues on the app on a pixel 5, running the very latest Android update. It also constantly shows that I have a new service message, when I don't. :-(
I had an issue that it says that I have a service message, but every time I click, it brings me back to the "select service" page. Tried signing out, clearing cache, clearing data, reinstalling app, nothing helped.

I reached out to chat support (go to "contact us" on bottom of support page, select "Tesla Service and Repair", "Question about an Upcoming Service Appointment", click Yes for "Do you need more help?"). The agent was able to retrieve the service message for me and let me know what it was. In my case, it was that my mobile service was cancelled and for me to call a local number to schedule a service center appointment. Chat agent said the app issue should be fixed after I schedule the appointment. After doing so, although it still shows "You have unread message(s) from your service team," it at least now shows my new appointment when I click it.

I don't recall having the same issue with the keyboard though when I entered my description (I have Android 10). I never got to the message reply screen however.
 

Btreth

Member
Jan 31, 2021
16
17
MARYLAND
I have the same problem with a Moto Force 2. I appreciate @ehacke workaround, thank you for the suggestion. I open a text window in keep, copy and paste after editing. Works well but is a pain.
 

techmagnetic

Member
Sep 29, 2020
93
59
Boston
Yeah the experience on my Pixel 5 is pretty bad. This is our only means of communication with service and it's broken.

I'm going to try floating the keyboard like @Stevefr suggested.
 

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