-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
Tesla App Restricted
- Thread starter ALLMYNE
- Start date
scottf200
Well-Known Member
It seems the very least you could do is provide BOTH your phone apps version (bottom settings/gear icon screen) AND the cars firmware version (bottom of main screen or cars T).
Seattle Tom
Member
No, the screen replacement does not usually include replacing the MCU.
Did you go into the vehicle settings and make sure you’ve turned “Mobile Access” back on? Some Service Centers will turn that off so that you can’t open doors, honk the horn, etc. while they are working on your car. Or maybe it gets turned off by default when the screen is taken off for some reason?
That would be my first guess! Good luck!
Did you go into the vehicle settings and make sure you’ve turned “Mobile Access” back on? Some Service Centers will turn that off so that you can’t open doors, honk the horn, etc. while they are working on your car. Or maybe it gets turned off by default when the screen is taken off for some reason?
That would be my first guess! Good luck!
Hi.....mobile access is turned on, if it was not I would not be able to connect at all with the X
What I'm saying is I can connect but some of the features such as opening doors, summon, unlock does not work
HVAC, lights and horn works
frank-datank
Member
At the risk of sounding like a level 1 tech support person....have you tried unpairing, uninstalling the app, rebooting, then reinstalling and repairing?
Is this something that tech support can do remotely or does OP have to take the vehicle in to a service center?
Reason I'm asking is that my Model S is in this state now after an MCU replacement, mobile app is 3.8.2 and car firmware is 2018.50.6. Deleting and reinstalling the mobile app didn't help, nor did cycling mobile access, nor did multiple reboots of the MCU and IC. Remote service came out to look at it but wasn't able to remedy, even after doing some toolbox stuff that I didn't totally follow.
Bruce.
scottf200
Well-Known Member
I have the same version and my X is responding to the app. However, I'm using Android which is also on 3.8.2 tho.
arubinst
Member
I have the same problem (I can do everything with the App but open the car and start it). I'll keep an eye on this thread.
My MCU was also replaced, by the way. It happened a couple of months after I received the car last year.
My MCU was also replaced, by the way. It happened a couple of months after I received the car last year.
They replaced my MCU as part of the screen replacement.
Almost definitely the certificates as mentioned above.
Mobile service can fix it.
It depends on the Service Center. I recently had my S 90D in to have the screen replaced but when they mentioned the work afterwards, the invoice showed they had replaced the entire MCU. I was a little surprised since I only needed the screen replaced but didn't mind since the warranty covered everything.
I've had my screen replaced twice by the same SC, once screen only, 2nd time MCU. It could be based on part availability or they may be an internal bulletin to replace MCU under certain circumstances.
UPDATE.......mobile service came by today and fixed the issue
They reset the pairing between the car and phone and presto, it works
If you are struggling, ask your service center to schedule someone to reset the pairing for you
