TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Tesla App Stuck in “Waking Up” mode

Discussion in 'Model 3' started by Gtosnipey, Jul 3, 2018.

  1. Gtosnipey

    Gtosnipey Member

    Joined:
    Apr 10, 2016
    Messages:
    89
    Location:
    Las Vegas, Nv
    I’m currently on 2018.21.9 and prior to this update my app worked great (iPhone X and wife has Galaxy S7.) but we can no longer get the app to connect when the car is in sleep mode (parked anywhere). If I go up to the car and open the door, let everything come on and then open the app it connects but not from sleep. Anyone else experiencing this? Same happening on my wife’s phone. We’ve tried the restarting your phone, airplane mode, and Bluetooth on and off.
     
  2. Shygar

    Shygar Member

    Joined:
    Aug 7, 2017
    Messages:
    660
    Location:
    Pleasant Hill, CA
    Did you log out and back in the Tesla app on your phone? My powerwall was removed from my account, logged out and back in and it fixed it.
     
  3. amitmishra4

    amitmishra4 Member

    Joined:
    Apr 9, 2018
    Messages:
    113
    Location:
    Bayonne, NJ
    I concur with the advice above. I have had it happen to me as well and logging out and back in fixes it. I believe I had very similar symptoms that when I was close to the car and opened the door, it would connect right away but if I was at work or elsewhere, it would be stuck at “waking up”.
     
  4. SageBrush

    SageBrush 2018: Drain the Sewer

    Joined:
    May 7, 2015
    Messages:
    6,381
    Location:
    Colorado
    Same problem, fixed with Shygar's advice.
    The app still shows the phone as key as disconnected.

    I think I just might delete the app from my phone for a couple of months and give Tesla time to work out the kinks. Use of the card is not a big deal, and a whole lot less annoying than trying unsuccessfully to use the phone. And if by doing so I reduce vampire losses, all the better.
     
  5. Gtosnipey

    Gtosnipey Member

    Joined:
    Apr 10, 2016
    Messages:
    89
    Location:
    Las Vegas, Nv
    Temporarily fixed!! I tried the signing out and deleting the app with no luck but found another thread about restarting the tablet. I held down both buttons on the steering wheel for 10 seconds until the screen went black. After that put it in park waited an hour tested it and it worked. Then I waited two more hours tested the app again and worked.

    Also I live in Vegas so using the app for me is a biggie as I’m always cooling down the car before I go out. Really the primary reason I’m in the app.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC