Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Tesla app won't run

heador

Member
Jan 26, 2021
9
6
New Jersey
When I try to run the Tesla app (Android), it takes me to an "Explore Tesla" screen with an image. This takes me to the Tesla website. Trying again goes to the login screen. I log in (correctly) and it takes me to... the login screen again! I've reloaded the app, deleted and reinstalled, restarted my phone, cleared cache and storage for the app. Nothing works. This happened a month ago (September) and a call to Tesla support got it fixed. 3 days ago it happened again. Tesla support elevated it to Engineering. A few hours later the app was working again. The first two times I was on long road trips. (One of these failures somehow disabled Sentry -- the one time damage was done by a sideswipe while my car was parked outside a hotel --- no video when I really needed it!) Last night the app failed the same way again -- this time at home. Today's Sunday -- tech support is closed! This is getting old.

Has anyone had this specific problem? Login takes you to "Explore Tesla" and constant returns to login screen?

Thanks.
 

Jordaneto

New Member
Sep 20, 2021
2
0
New Zealand
Others including myself have experienced this since the app redesign.


No full solution unfortunately. VPNs can cause it. It may be something to do with authentication failing for some reason. My home wifi still is disliked by the app (no VPN at home), so I switch to mobile data to access the car when at home. Annoying but functional for now.
 

Metz3

Member
Nov 1, 2021
5
0
Florida
I had this same problem! I don't have a VPN on my phone, but I do use a VPN to work from home on my desktop PC. When I turned off my phone's w-fi, I was able to log into the app finally. Whew.
 

guodj

New Member
Oct 29, 2021
4
0
florida
I have an LG phone. I went to google play store to do update and it went into pending for a long while. I finally got out and uninstalled tesla app on my phone and went back to play store for new install and again pending. cancelled the install turned off phone and waited. Powered phon up went back to play store and again it is pending. Does anyone resemble this?
 

guodj

New Member
Oct 29, 2021
4
0
florida
Found I could not download any apps from play store. Phone power offs and restarts did not help. I finally did a factory reset on phone, lost all saved files etc, but now play store is working once more and tesla app reinstalled. Hope this pain is not shared. (Note this was not a Tesla issue, it was my phone)
 

nurusz

Member
Oct 13, 2021
24
15
Israel
I think the Tesla app is still in the pre-beta version. I am trying to schedule the preconditioning time to 8:00 in the morning but nothing happened and it's stuck on 00:00.
 

maiki

Member
Oct 11, 2021
26
1
Los Angeles, California
I am having the same problem, from yesterday afternoon through today. (Android app) I do not have a VPN. I am unable to log on to Tesla from the phone app. (No problem logging into my Tesla account on the computer) I have tried everything- uninstalling and reinstalling the app, rebooting the phone, changing the password, etc. Nothing works.
So to drive today, I had to use the key card, as the phone key does not work if not logged in to the account. How to fix this?
 

maiki

Member
Oct 11, 2021
26
1
Los Angeles, California
I am having the same problem, from yesterday afternoon through today. (Android app) I do not have a VPN. I am unable to log on to Tesla from the phone app. (No problem logging into my Tesla account on the computer) I have tried everything- uninstalling and reinstalling the app, rebooting the phone, changing the password, etc. Nothing works.
So to drive today, I had to use the key card, as the phone key does not work if not logged in to the account. How to fix this?
Now I saw the post from someone who said that it worked for him to turn off wi-fi on the phone. I did that, and now it logged on. That is strange, no? (Again, no VPN.) Why won't it connect if the phone is connected to wi-fi?

PS Now the phone app is telling me to set up my phone key. It was already set up. Does one have to set it up again every time it logs you out of your account, and you finally are able to log back in?
 
Last edited:

TslaJJ

New Member
Oct 3, 2016
4
0
California
Now I saw the post from someone who said that it worked for him to turn off wi-fi on the phone. I did that, and now it logged on. That is strange, no? (Again, no VPN.) Why won't it connect if the phone is connected to wi-fi?

PS Now the phone app is telling me to set up my phone key. It was already set up. Does one have to set it up again every time it logs you out of your account, and you finally are able to log back in?
I turned off wifi, still nothing!
 

Sans-gas

Member
May 1, 2019
131
55
NW WA
It definitely sounds similar to an issue I had last month with my Tesla App. I tried to view information about charge level for 2 days and couldn’t get up to update data. Finally I made an appt (using the app). Suggestion came through to reboot the car and app at the same time. That did fix it.
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top