When I try to run the Tesla app (Android), it takes me to an "Explore Tesla" screen with an image. This takes me to the Tesla website. Trying again goes to the login screen. I log in (correctly) and it takes me to... the login screen again! I've reloaded the app, deleted and reinstalled, restarted my phone, cleared cache and storage for the app. Nothing works. This happened a month ago (September) and a call to Tesla support got it fixed. 3 days ago it happened again. Tesla support elevated it to Engineering. A few hours later the app was working again. The first two times I was on long road trips. (One of these failures somehow disabled Sentry -- the one time damage was done by a sideswipe while my car was parked outside a hotel --- no video when I really needed it!) Last night the app failed the same way again -- this time at home. Today's Sunday -- tech support is closed! This is getting old.
Has anyone had this specific problem? Login takes you to "Explore Tesla" and constant returns to login screen?
Thanks.
Has anyone had this specific problem? Login takes you to "Explore Tesla" and constant returns to login screen?
Thanks.