TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Tesla app won't work correctly

Discussion in 'Model X' started by jdexter, Jul 16, 2018.

  1. jdexter

    jdexter Member

    Joined:
    Nov 26, 2017
    Messages:
    14
    Location:
    Syracuse, NY
    I have been using my tesla app without a problem for about 6 months. Everything on it works except for the ability to drive without the key. For whatever reason, tesla could never get this function working. Now for the past few months, I can no longer unlock the car with the app. It will lock, control the AC, honk, flash lights. Summon is intermittently working... I have tried resetting the car, new firmware, deleting the app, logging in and out, resetting password. The same is true on my wife's phone as well so its not just my phone. Tesla is working on it, but noone has had an answer. Anyone else with similar experience?
     
  2. P85_DA

    P85_DA Supporting Member

    Joined:
    Apr 25, 2015
    Messages:
    2,854
    Location:
    CA
    :oops:Would help if u list phone type , version of Tesla app , version of car firmware ...but no I have not had this issue on iPhone X and 24.1 FW
     
    • Like x 1
  3. gde_eu

    gde_eu Member

    Joined:
    Dec 17, 2015
    Messages:
    74
    Location:
    Europa
    Do you have a good network ? The "summon is intermittently working" make me wondering if it's not a communication problem. Indeed, summon constantly communicate between the phone/the car/the mothership and if the connexion is not good anywhere on the line, everything is stopped.

    If your connection is good on the phone side, it can be the car. Do the connexion work well in the car itself ?

    For me it work 99% of the time but I don't use the "drive without key" very much. (When it doesn't work it a coverage issue or a temporary break down on the Tesla servers side). Drive without key is sensitive so it may have the same level of security as summon, so any doubt (bad communication) mean "cancel".
     
  4. jdexter

    jdexter Member

    Joined:
    Nov 26, 2017
    Messages:
    14
    Location:
    Syracuse, NY
    not sure why it matters. its been broken for months, so lots of versions haven't worked. currently iphone x app v 3.4.2 tesla firmware 2018.26
     
  5. jdexter

    jdexter Member

    Joined:
    Nov 26, 2017
    Messages:
    14
    Location:
    Syracuse, NY
    I can get summon to work at home in and out of the garage on wifi. But I've tried it at a few parking lots where it seems to have a good connection and gotten nothing...
     
  6. iwannam3

    iwannam3 Member

    Joined:
    Aug 8, 2016
    Messages:
    567
    Location:
    Washington
    The phone as a key and unlocking when you grab the handle uses Bluetooth low energy. Everything else is LTE cell phone data. If you are in a remote area without cell data the app won't work EXCEPT the Bluetooth low energy functions of unlock and as a key, which in your case doesn't work anywhere. Does the phone work with the Tesla hands free calling? Is the phone paired? What OS and version?
     
  7. gde_eu

    gde_eu Member

    Joined:
    Dec 17, 2015
    Messages:
    74
    Location:
    Europa
    The car itself has no connection problem ? You can use the online feature without problem (outside of wifi) ? It may be an antenna problem in the car (wifi OK but poor 3G/LTE or something related to 2G/3G/LTE with only one working or something). I would ask the SC to check the car.

    You have tested so much different case with your phone and the one of your wife that it shouldn't be related to the app itself. (which usually work fine)
     
  8. gde_eu

    gde_eu Member

    Joined:
    Dec 17, 2015
    Messages:
    74
    Location:
    Europa
    It's only for Model 3 right now. No ?
     
  9. Need

    Need Active Member

    Joined:
    Nov 22, 2017
    Messages:
    1,437
    Location:
    Rancho Cucamonga, CA
    Did you enable location services on your phones and gave Tesla App permission to use it? I think some of the app functions like summon requires phone's location. Not sure about unlock and/or start the car though.
     
    • Helpful x 1
  10. jdexter

    jdexter Member

    Joined:
    Nov 26, 2017
    Messages:
    14
    Location:
    Syracuse, NY
    Yes my phone is paired and works perfectly for calls. The app has location services enabled. The app worked fine in the same situations on both me and my wife’s phone until recently. Now it’s the same issue with both. Car parked in same location. Same issue. I’m sure it’s a Tesla problem, but they have not fixed it for 3 months now.
     
  11. P85_DA

    P85_DA Supporting Member

    Joined:
    Apr 25, 2015
    Messages:
    2,854
    Location:
    CA
    Sounds like it’s your car only ....lot of iPhone users and if this was prevalent would have seen more posts ...versions types of phones are somewhat relevant to solicit some feedback
     
  12. kosarfan

    kosarfan Member

    Joined:
    Nov 29, 2016
    Messages:
    43
    Location:
    Carmel, IN
    iPhone X Tesla app v 3.4.4
    App has worked flawlessly since I bought the car in Jan 17 (model S 90D).
    About 1-2 months ago I noticed the app no longer unlocked doors remotely. Flash lights, honk horn and pre-condition all work flawlessly. Unlock/lock and hatch open does not work. Called Tesla and they are going to send out a mobile tech. I brushed it off the last month or so thinking a software update would fix it to no avail. Also - this could be coincidence but I started having these issues after the MCU got replaced.
     
  13. jdexter

    jdexter Member

    Joined:
    Nov 26, 2017
    Messages:
    14
    Location:
    Syracuse, NY
    So this issue was fixed by a mobile tech. He had to update his software on his laptop to the most current version, then use it to plug into my mcu? and update/pair the system. He said there was something not linking up appropriately. Since the fix, all functions are 100%. I have a v2.5 car, and my mcu was replaced a while back. The error started for me randomly though. Hopefully this info helps. goodluck
     
    • Informative x 1
  14. B-Bob

    B-Bob New Member

    Joined:
    May 17, 2016
    Messages:
    3
    Location:
    San Diego, CA
    I’ve had the exact same issue since the MCU was replaced. I can pre climate, flash lights and honk horn. All other features do not work. I’m waiting on a call back from the Tesla app team.
     
  15. kosarfan

    kosarfan Member

    Joined:
    Nov 29, 2016
    Messages:
    43
    Location:
    Carmel, IN
    Mine is fixed....mobile tech I spoke with on the phone went into his system and they “reset everything.” Sure enough - everything works flawless again. Just call, explain your situation and explain that they need to “reset everything”
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC