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Tesla app

Discussion in 'Model 3' started by thebeezknez, Sep 2, 2018.

  1. thebeezknez

    thebeezknez Member

    Joined:
    Aug 9, 2016
    Messages:
    55
    Location:
    Las vegas
    I used to be able to log into the app and see my future car and those instruction videos.
    Now I can’t access it , tells me there is no product associated with account.

    Anyone else see that happen?
     
  2. C141medic

    C141medic Active Member

    Joined:
    Apr 9, 2016
    Messages:
    1,052
    Location:
    New Jersey
    No
     
  3. MikeATL

    MikeATL Member

    Joined:
    Aug 7, 2018
    Messages:
    350
    Location:
    Atlanta, Georgia, United States
    Haven’t heard of anyone without an existing Tesla product being able to use the App (until delivery day)
     
    • Like x 3
  4. Troy916

    Troy916 Member

    Joined:
    May 7, 2016
    Messages:
    151
    Location:
    Sacramento, California
  5. plasmo

    plasmo Member

    Joined:
    Mar 12, 2016
    Messages:
    355
    Location:
    Chicago
    I remember a couple years ago people were able to see their upcoming car in their apps.
    Now it won't show up until your exact delivery time.
    I took delivery at 3pm appointment, but got there early so we started at 2pm.
    My Model 3 didn't show up in my app, so they switched my delivery appointment to 2pm, and it popped up.
     
    • Informative x 1
  6. doug joubert

    doug joubert New Member

    Joined:
    Sep 3, 2018
    Messages:
    2
    Location:
    New Orleans, LA
    That has happened to me a few times since I signed my papers (won't be getting our car until next week). All I did was sign back in and I could see the videos and the lock box again.
     
  7. SayWhat

    SayWhat Member

    Joined:
    Oct 12, 2018
    Messages:
    21
    Location:
    Maryland
    Was supposed to take delivery Nov 1 but delayed to Nov 10. The app now attempts to connect and comes up as “Mobile access disabled”. No videos now showing. Has this happened to anyone else waiting for delivery?
     

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