Looking for guidance regarding correct procedure to start an arbitration case with Tesla. If you have used this process, can you advise how best to get this going? What was your experience with AAA and were you satisfied with the process (weather or not the case went your way)?
I have followed the procedure outlined in my purchase agreement (see screenshot). It involved sending a request to [email protected] describing the issue and the desired outcome. To my dismay, the email I sent kept getting intercepted by [email protected]; customer support would tell me what I already knew (i.e. Tesla's position on the issue and sorry that you don't like it). I asked multiple times that the issue go to arbitration, but they kept (keep) stonewalling me. My next step was to contact AAA directly ([email protected]). Unfortunately, AAA won't even start/look at a case until you pay case opening fees. It clearly says in the Tesla Purchase Agreement that Tesla pays all arbitration fees. I have asked AAA about this and if they have a special case opening procedure for Tesla... that was 2 weeks ago and still waiting for a reply (pinged them again today, but...).
I have followed the procedure outlined in my purchase agreement (see screenshot). It involved sending a request to [email protected] describing the issue and the desired outcome. To my dismay, the email I sent kept getting intercepted by [email protected]; customer support would tell me what I already knew (i.e. Tesla's position on the issue and sorry that you don't like it). I asked multiple times that the issue go to arbitration, but they kept (keep) stonewalling me. My next step was to contact AAA directly ([email protected]). Unfortunately, AAA won't even start/look at a case until you pay case opening fees. It clearly says in the Tesla Purchase Agreement that Tesla pays all arbitration fees. I have asked AAA about this and if they have a special case opening procedure for Tesla... that was 2 weeks ago and still waiting for a reply (pinged them again today, but...).