Tesla at Bottom of Consumer Reports’ Reliability Ranking

Consumer Reports’ recent reliability rankings were not kind to Tesla.

The Tesla Model X ranked dead last alongside the Audi E-tron in the EV category.

The report said that fully-electric SUVs are among the least reliable vehicles.

“They include the Tesla Model X and Y, Audi E-Tron and Volkswagen ID.4,” the report said. “All have a high rate of problems in areas other than the electric powertrain. Some of these problems include climate controls, in-car electronics, and power equipment.”

The report said Tesla’s Model 3 has average reliability, while Model Y has “body hardware issues with the tailgate and door alignment, paint defects, and multiple other problems.” Additionally, the Model X and Model S both have “body hardware, climate system, and in-car electronics problems.”

The 2021 Auto Reliability Report is based on data collected from Consumer Reports members about their experiences with more than 300,000 vehicles. Of the top ten most reliable automakers, eight are headquartered in Asia, with Lexus, Mazda, and Toyota in the top three spots respectively.

 

[Rbirming]

Tesla has the worst customer service including the service centers.
Merritt Island Florida service center refused to honor a warranty issue with the tail gate. The tail gate had the same issue it had during acceptance 9000 miles ago and 8 months later. The tail alignment degraded over time causing a large gap on the left side of the tail gate. The service center mechanics could not align the trunk and then claimed that we must have had an accident with the car. They claimed that the trunk hinges were bent and it could only happen if the car had "extensive damage". They claimed that buff marks on the trunk hood indicated that we were hiding damage. They also claimed that the trunk hinges had been tampered with so warranty would not cover the repair. None of this was true but impossible to disprove their claims. The manager also insisted that they had no record of the initial fix they made to the truck hood. Convenient! Tesla obviously doesn't record fixes they make initially. Tesla reminded us that to fix the trunk, it would require new hinges($850).
We declined the work, brought the car to my grandfather's house. Loosened the hinge bolts and realignment the hood which fixed the problem. There is something very unethical about Tesla behavior this year.

They said they worked on the trunk fire 4 hours and couldn't fix the problem

 

[BMWM3Man]

Meh...all the "recalls" are over the air updates. I don't even consider them a recall.