For a company which claims to have no management barrier, it’s obvious there are plenty of process issues and it seems the front line sales does not have anyway to resolve issues expediciously. Frustrating like hell for sure.While I am certain this will resolve in OP'S favor, I am quite curious about how long it will take and how painful it will be.
Yes, it seems like it was that. Tesla did the right thing and credited BOTH $250 payments as I had to reorder it. It took a few phone calls and the Tesla Corporate HQ was not helpful. I credit this resolution to Matt Barnes in the Tesla San Diego UTC center. He was amazing! He is the one that I credit in resolving this.Perhaps somebody just fat fingered an order number from a phone call.
Just a real-time update. I went to my scheduled closing appointment yesterday at the Carlsbad location. It was a real sh*t show. There were people everywhere. Tons and tons of people closing on a Sunday. Also, there was a lady that hit the update on her car so she couldn't drive it away. She said the progress wasn't moving. It seems no one told her to wait until there was wifi.Very glad it worked out for you in the end and getting the car super early! Most others have to wait until the summer with your order date. Happy holidays and def. a nice bonus for the weekend!
Just an update. After speaking to Alliant Credit Union and them telling me Tesla made a mistake and should have given me the car once I showed the paperwork, Tesla reached out to me and apologized and they arranged to have my Model Y delivered to me to my house so I didn't have to drive back out there. That was nice and convenient.Hmm, interesting. I picked up my 3 in March of 2020 from Carlsbad and while there were a lot of people there, the process was very smooth. They took care of some damages and replaced the bumper and spoiler same day and gave me a loaner so I could do my grocery work while they fixed the car.
I’m supposed to pick up the Y sometime this week from same location. Curious if it will be different and as bad as your experience when I go there.
I forgot the name of the manager at Carlsbad (assuming same guy still) and he was super nice and helpful last year