DenkiJidousha
Member
Did any of your banks tell you the actual account name? Mine bank too says no match with "Tesla Motors Limited", but I suspect it is Citibank not cooperating with the UK scheme?
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Tesla Bank transfer request
- Thread starter SussexYorkie
- Start date
PR-UK
Member
Mines confused as my trade-in has outstanding finance that will need to be paid off, they have the settlement letter but the calculation assumes the full value of the trade in and that they owe me £6k where in fact I owe them £7k!
The whole thing says I've paid in full, I guess another call to Tesla sales tomorrow...
The whole thing says I've paid in full, I guess another call to Tesla sales tomorrow...
I'm in a similar boat. They are paying off my old finance with my old car trade in. Says they owe me money which I'm assuming is for them to settle with old car finance (actually they will owe me a little money due to positive equity)
If I have a big green tick saying "your final payment was received" I'm assuming I'm all good and I don't have to pay anything else ?
Portal is a little confusing
Me three. My invoice looks great until I have to factor in my outstanding settlement figure. It's very confusing indeed. Who is supposed to be settling the finance on my trade-in? Me or Tesla?
I know they pay off the old settlement because they have asked me for settlement letter once I drop old car off.
I'll give them a ring today make sure everything all.ok
All good then. I've sent Tesla my settlement letter but it didn't appear to make any difference to the invoice. Anyway, it sounds like you're in a similar timescale to me. I do wish their payment process wasn't so clunky.
Agreed. Website screams at me to make a final payment but apparently I'm all good haha
White Eusebio
Member
I paid a test £100 yesterday and it's showing in my account this morning. I got distracted by call half way through but I THINK it said it matched Tesla Motors
DenkiJidousha
Member
Made a small payment via my bank’s phone app this morning, already shows up on my Tesla account this afternoon. That confirms the account details were entered correctly
PR-UK
Member
Just an update on my case, I called Tesla this afternoon because as mentioned earlier the site was showing the total value of my trade-in being deducted from my downpayment when in fact there's outstanding finance to be paid off.
Guy at Tesla said the settlement figure letter hadn't been processed correctly. I actually had an updated settlement letter as I'd made another payment since going through the order on the website plus the valid until date would expire before I picked up the Model 3 which was an issue.
Emailed them the new letter and this evening the site is now correctly showing that I do in fact owe them some money to complete my downpayment.
Hopefully no more issues now until pickup...
Guy at Tesla said the settlement figure letter hadn't been processed correctly. I actually had an updated settlement letter as I'd made another payment since going through the order on the website plus the valid until date would expire before I picked up the Model 3 which was an issue.
Emailed them the new letter and this evening the site is now correctly showing that I do in fact owe them some money to complete my downpayment.
Hopefully no more issues now until pickup...
For me, sending a similar small amount of money to test came through the next day. Appeared under Completed Tasks\Payment Method\expand Show Details\Payments Received as:
"Payment - dd/mm/yyyy"
Emailed about it still saying calculating invoice, but suspect I'll just be sending them the money even if I do not get an answer...
DenkiJidousha
Member
Yeah, mine was like that with an invoice there for ages - only when they text messaged me did I actually start the ball rolling on doing the payment. The website view still implies they don't want the money yet. Daft, and I failed to get their telephone support to understand my confusion.
Well bad news for me today, after being told numerous times by the amazing people at Tesla that my trade-in value will not change (unless I go over the monthly mileage limit) I got a lovely message last night to update my Odometer as my 60 days has expired (Only done around 800 miles a month since October). The value of my car has now dropped by almost 1200 which has now thrown a spanner in the works.
I'll give them a bell see if I can get any joy but I doubt it! Pretty annoyed to be told by 3 different people it won't change and now it has haha. Guess they really don't know anything over the phone.
I'll give them a bell see if I can get any joy but I doubt it! Pretty annoyed to be told by 3 different people it won't change and now it has haha. Guess they really don't know anything over the phone.
Similar situation Sugei - passed the 60 days & - having done only 600-ish miles more - lost £600 from the trade-in value!
Unfortunately, the general value for the car is showing the same on all the usual sites, so not worth complaining about.
Would be better if Tesla held offer for 90 days, seeing as a large number of deliveries seem to happen at the end of the quarter......
Unfortunately, the general value for the car is showing the same on all the usual sites, so not worth complaining about.
Would be better if Tesla held offer for 90 days, seeing as a large number of deliveries seem to happen at the end of the quarter......
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